Chiptech GO Manuel utilisateur

GO Pendant™

Product Manual and Installation Process

Virtual Home Care are a digital telecare provider bringing the best of

breed products to assist with independent living.

Chiptech GO™is a market leading digital mPERS solution encouraging

user confidence and independence. Daily activities can be enjoyed

whether at home or out and about, knowing that safety is covered

every step of the way.

V 002

 
 
Table of Contents 
 
Chiptech GO Overview 3 
Requesting Help - Overview 6 
Cancelling an Alert 7 
System Check 7 
Installing Chiptech GO 9 
Sending a Request for Help (Detailed Process) 11 
Global Position System Location Reports 13 
Fall Detection and Reporting 15 
Battery and Charging 16 
Installer Mode 19 
Cloud Connect 21 
Additional Reports to Monitoring 23 
Real Time Clock (RTC) 24 
Automated Internal Safety Tests 24 
Log File 25 
Configuration File (Settings) 25 
Voice File 25 
Cleaning and Maintenance 25 
RFID Tag 26 
Estimated Data Usage 27 
SIM Cards with a ‘Private Access Point Name’ (PAPN) 27 
Troubleshooting 28 
Frequently Asked Questions - FAQ 29 
Chiptech GO Specifications 31 
Disclaimer 32 

Chiptech GO Overview

Chiptech GO is designed to give the user confidence and independence to go beyond the

boundaries of their home. Whether they are heading to the shops, walking through the

park, or going to visit friends; Chiptech GO has their safety covered every step of the way.

Chiptech GO is a wearable device with 3G cellular and GPS technology. When activated it sends an

alert along with the GPS location data to the Alarm Receiving Centre (ARC). The user will be able to

talk with the operator over the speakerphone, and assistance will be organised if required.

The Chiptech GO system is supplied with the following:

•A hypo-allergenic stainless steel chain so it can be worn as a pendant.

•A split ring which enables Chiptech GO to be attached to a key ring, belt clip or lanyard.

•QI compliant wireless charger, plug pack and cable.

•Chiptech GO has an internal RFID chip which stores information to identify the device.

•Chiptech GO is fitted with a nano SIM card and only works on the 3G cellular network it has

been set up with.

•A step-by-step user guide.

•Recyclable packaging.

Plug Pack Charging Cord Charger User Guide

1.1

Key Functions

Light Ring

Colours will illuminate around

Chiptech GO to indicate status

when the buttons are pressed,

or it is placed on the charger.

Also illuminates during

automated low battery

notifications.

Speakerphone

This allows the ARC operator

to speak to the user, and for

voice messages to play.

Clip

This enables Chiptech GO to

be worn as a pendant or

attached to a key chain.

Dual Button Press –To send an

alert for help, press and hold both

buttons at the same time. A loud

pre-alarm will sound and voice

messages will announce the steps

being taken to send the alert.

Microphone

The user is able to speak to the

ARC operator.

Single Button Press

1. System Check –press and hold

one button on either side of

Chiptech GO to start a system

check. Lights will indicate status

and voice messages will announce

battery level, cellular connection,

and check if the current GPS

location can be obtained and sent.

2. Cancel –to cancel an activation

or System Check at any time, press

and hold one button on either side

of Chiptech GO until it announces,

“Cancelled.”

3. Flight Mode –press and hold

one button on either side of

Chiptech GO for ten seconds to

enable flight mode.

1.2

Attachment Methods

1.3

Voice Messages and Sounds

Chiptech GO is designed to provide its voice messages only during day time hours, so it is

not disturbing the user at night.

•If an alert for help is sent during the night, Chiptech GO will operate as per usual with the

pre-alarm sequence and voice messages.

•If the battery is detected as being low at night, it will flash orange and vibrate periodically,

but not make any sounds.

•If Chiptech GO beeps continually this indicates it is not functioning as expected, and the user

should contact the provider immediately.

Important Note:

Wearing Chiptech GO with a pacemaker - If the user has a pacemaker, they cannot wear

Chiptech GO as a pendant. Instead, attach Chiptech GO to the supplied split ring, which can be

attached to a belt clip or keys. Chiptech GO must be kept at a minimum distance of at least

25cm from their pacemaker at all times.

Requesting Help - Overview

Chiptech GO can send an emergency alert from anywhere there is adequate 3G cellular connection on

the telecommunications provider it is setup to operate on.

•To send an alert for help, any time of the day or night, press and hold both buttons at the

same time on Chiptech GO. This will start the short pre-alarmperiod.

•The light-ring around Chiptech GO will flash red to let the user know an alert is being sent to

the ARC. A voice message will play, “Help alert inprogress.”

•Once the alarm has been received, a voice message will play and repeat: “The alert has been

received by monitoring; you will soon be contacted by an operator.”

•An ARC operator will call back; Chiptech GO will ring and automatically answer. Chiptech GO

has a hands-free speakerphone system; speak clearly and slowly to the operator.

•While speaking with an operator, Chiptech GO will work in the background to obtain its

current location and send it to the ARC.

•Once Chiptech GO has been located, the operator will send assistance, or organise

emergency services if required to the location.

•When an operator ends the call Chiptech GO will flash green to indicate that the ARC can still

call back and the location continues to be sent. Chiptech GO automatically stops reporting

the location after a period of time.

Excerpt from Chiptech GO User Guide.

Cancelling an Alert

To cancel an alert, press and hold one button on either side of Chiptech GO during the pre-alarm

period. Chiptech GO will say, “Cancelled” and vibrate once. If the alarm has already sent, simply

speak to the operator and let them know that assistance is not required.

Different outcomes when cancelling an emergency alert:

•During an emergency event, press and hold a single button on Chiptech GO until it

announces, “Cancelled.” During Pre-alarm it will take one (1) second. After voice contact, it

will take five (5) seconds.

•If configured to do so, an alert for help can be cancelled mid-call with the operator, and this

will end a call and return Chiptech GO to normal operation. No longer sends GPS or receives

voice calls.

•Chiptech GO can be configured to cancel after the voice call has ended. When the operator

hangs up, Chiptech GO will continue to pulse green and send GPS coordinates. Chiptech GO

can be cancelled by pressing one button for five seconds. Chiptech GO willannounce,

“Cancelled” and vibrate once, then return to normal operation.

•If the user does not cancel, and after a predefined period of time where there is no voice

contact (typically twenty minutes), then Chiptech GO will timeout and return to normal

operation.

System Check

A System Check provides the user with current information on the battery level, cellular coverage,

and when configured to do so, Chiptech GO will check that a GPS location can be obtained and the

coordinates logged from the current location.

•When installing Chiptech GO perform some System Checks around the property to

determine whether Chiptech GO will work in and around a user’s home environment, and to

make sure there is good cellular coverage.

•During installation demonstrate to the end user how to perform a System Check so they can

check all the places that they commonly visit to ensure that the cellular coverage is

adequate if an alert for help is required when they are away from home.

To Perform a System Check

Press and hold one button on either side of Chiptech GO.

Please do not press both buttons together, as this will send a request for help.

A chime will play to indicate that System Check has been activated, and Chiptech GO will

illuminate blue to confirm the end user is currently in this function.

BATTERY LEVEL

A voice message will play to confirm Chiptech GO battery status;

•

“My battery is…” (Then one of the following)

“Excellent”

“Good”

“Low battery, please place me on the charger today”, or

“Critically low battery; please place me on the chargerimmediately.

An alert may fail.”

•

This will also be accompanied by a status light:

3G CELLULAR COVERAGE

Chiptech GO will then announce, “Checking cellular connection.”

Chiptech GO will check the cellular coverage of its location and will announce after a few

seconds, “The connection is…” (then one of the following)

•

“Excellent”

•

“Good” .

•

“Poor”, or

•

“Unavailable.” If unavailable, Chiptech GO will not try to obtain the current GPS

location as it will have no way of sending this information. The System Check will

finish at this point.

Voice announcement Colour Bars 3G ASU Level

Excellent Green 4 12 to 31

Good Green 2-3 4 to 11

Poor Orange 1 1 to 3

Unavailable Red 0 0 or 99

Please note: If Chiptech GO announces that cellular coverage is poor or unavailable, an

alert for help may not be successful. This should be clearly communicated to the end

user.

LOCATION

Following a successful cellular check, and if configured to do so, Chiptech GO will check if

its GPS coordinates can be obtained and will send coordinates to GPS mapping software.

This can take as little as 15 seconds and up to five minutes.

•

Chiptech GO will announce, “Finding your location…”

When successful, a voice message will announce;

“Current location has been sent.”

If the current location cannot be obtained, Chiptech GO will announce;

“Location check unsuccessful.”

Following either of these announcements the System Check will end and Chiptech GO will

resume its standard function, no lights should be seen and the sounds will cease.

Voice announcement

Colour

Voltage (V)

Excellent

Green

3.8 to 4.1

Good

Green

3.4 to 3.8

Low

Orange

3.2 to 3.4

Critically Low

Red

< 3.2

CANCEL

If at any time the System Check needs to be cancelled, press and hold one of the buttons

on either side of Chiptech GO. A voice message will play and the light ring will flash redto

let you know that this function has been, “Cancelled.”

Installing Chiptech GO

Chiptech GO can be installed as a standalone device, or paired with a Chiptech Base Unit. Follow the

steps below for either option.

5.1

To Install and Demonstrate Chiptech GO (Standalone)

1. Unpack Chiptech GO. The complete system should be supplied to the end user with the

following: Chiptech GO device, user guide, stainless steel chain, split ring, wireless charging

base, USB cable and plug pack.

2. There are a number of limitations and disclaimers associated with the use of a mobile

personal response system. These are outlined in the Chiptech GO User Guide, so please

make sure you, (the installer) are familiar with these, and that they are pointed out and

explained to the end user and their family/supporters.

3. Find a suitable, convenient location for the charger and connect it to the power. Perform a

System Check on Chiptech GO and then place it on the charger to check that there is

adequate cellular coverage at the installation location of the charger. A “good” or

“excellent” cellular connection is required for cloud connects and updates, which are only

initiated when Chiptech GO is placed on the charger.

4. Demonstrate to the user how to place Chiptech GO for charging with the ‘walking person’

facing upwards. Chiptech GO is despatched in flight mode, so placing Chiptech GO on the

charger (or pressing one of the buttons) disables this function.

5. Show the end user the System Check (Section 4) function by pressing and holding one

button. This will announce the battery level, the cellular connection, and send its GPS

location - if enabled to do so, and if it can be obtained. This check of all three functions

should take approximately two minutes. (Encourage the user to perform a System Check

when they visit a new location for the first time.)

6. Perform a request for help by pressing and holding both buttons at the same time on

Chiptech GO for one second. A loud pre-alarm will sound before the report is sent to the

ARC. Wait for the ARC to call back into Chiptech GO to confirm that the test has been

successful. Voice messages will guide you through this process.

5.2

To Install Chiptech GO with a Base Unit

Installing and pairing Chiptech GO with a Chiptech base unit (with or without a Pearl pendant)

requires a few extra steps as set out below:

1. Start by installing the base unit as per the standard installation procedure in the base unit

Installer Manual.

2. Once installation and testing of the base unit has been completed, follow Steps 1 to 4 of the

Chiptech GO installation process as above (section 5.1)

Do not perform a System Check at this point.

3. Enter ‘Learn Mode’ on the Chiptech base unit by pressing the cancel button three times. You

will be asked to press your pendant(s). Please re-learn in any Pearl or other RF devices now,

before learning in Chiptech GO. Learn all devices in the one session.

4. To learn Chiptech GO, press and hold both buttons at the same time for one second, and the

base unit will announce that a new pendant has been learned. The Chiptech GO pre-alarm

will begin, and this will need to be cancelled at this point by holding one of the buttons for

one second. Chiptech GO will announce, “Cancelled”.

5. Chiptech GO will now be learned in. Cancel ‘Learn Mode’ by pressing the cancel button on

the base unit once.

Now that Chiptech GO has been successfully learned into the base unit, you can demonstrate the

System Check (Section 4) and Requesting Help (Section 2)) for Chiptech GO. Check with the ARC that

the GPS report says ‘Home’, instead of giving GPS co-ordinates which should only happen when out

of the range of the base unit.

•If Chiptech GO is activated while within range of the Chiptech base unit, the emergency alert

will still be sent through Chiptech GO. This means that there will be no pre-alarm played from

the base unit and the ARC will speak with the user on Chiptech GO.

•Chiptech GO will send a ‘Home’ report instead of the GPS co-ordinates through to SmartCare

Locate (a purpose-built website application), or mapping software, to confirm that the Chiptech

GO is in range of the base unit.

Sending an alert via the Chiptech Base Unit:

As a backup, if Chiptech GO for any reason is unsuccessful in sending an alert after a round of

attempts, Chiptech GO will send another alert to the base unit. Once confirmed by the base unit,

it will take over the event and send the activation through to the ARC.

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