CenturyLink Business Manuel utilisateur

Choice Business/Business Plus

Business Voice Services

USER GUIDE

1 800-238-5100 •centurylink.com/bizwelcome CenturyLink™Choice Business/Business Plus • 2

Thank you for ordering one of our CenturyLink Choice Business packages

that combines your phone line and your choice of features. This Guide includes

instructions for your selected features and all the others available as part of any

CenturyLink Choice Business package.

CenturyLink Choice Business packages are designed with flexibility in mind. As your

business needs change, you can update your package features as often as you like,

without setup charges.

If you have the CenturyLink Choice Business 3-feature package and would like to

add a couple more features, be sure to ask us if it could save you money to upgrade

to CenturyLink Choice Business Plus. For only a few dollars more, the entire list of

features becomes available for your package.

Please take a moment to look through this guide, and be sure to listen for the friendly

voice prompts as you use your features. Also, you’ll want to review any instructions

for Business Voice Mail or telephone equipment you’ve purchased. For easy reference,

you can always find instructions for every CenturyLink product and service at

centurylink.com/userguides.

CenturyLinkTM

Choice Business

CenturyLinkTM

Choice Business Plus

Welcome

1 800-238-5100 •centurylink.com/bizwelcome CenturyLink™Choice Business/Business Plus • 3

Calling the Update Center

Some features, such as Remote Access Forwarding and Dial Lock, require a short setup through the CenturyLink

Update Center before you can use them.

• Call*78 from your business phone.

• You’llbeaskedforasecuritycode.Thefirsttimeyoucall,enterthetemporarysecuritycodeshowninthe

following product instructions, then follow the prompts to set up your own security code.

For your protection, the temporary code expires in 30 days. If you do not set up your permanent code within

that time, call us to have the temporary security code reset.

• OnceyousetupacodeintheUpdateCenter,youcanusethesamesecuritycodeforallyourfeatures.

• Afteryoursecuritycodeisset,reachtheUpdateCentereitherbycalling*78 from your business

phoneor1888-(YourAreaCode)-8052*from any other phone.

 *InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052.

InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.

Using the FLASH command

When the instructions say , you can use either the Flash key on your phone, or you can quickly press and

releasetheswitchhookinstead–that’sthereceiveror“hangup”button.Makesureyouhearthreeshorttones,

followed by a continuous dial tone before proceeding to the next step.

FLASH key = Switchhook Button

Contents

(click a feature to go to that page)

Business Voice Mail 4

Caller ID 5

Call Forwarding Features 6

Call Waiting Features 7

Selective Call Waiting/ID 7

3-Way Calling 8

Call Transfer 8

Hunting 8

Unistar®9

411™Directory Assistance 9

Last Call Return 9

Custom Ringing 10

Dial Lock®10

Helpful Hints

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You must set up your mailbox first:

• Fromyourbusinessphone,press*98* or call the Retrieval Number shown on your welcome letter.

Voice prompts will lead you through the following steps.

• CreateyourownPassword–Usea4-to15-digitnumber.

• RecordanametoidentifyyourMailbox.

• ChooseaGreeting.Press:

1StandardGreetingwithyourphonenumber.

2StandardGreetingwithyourname.

3RecordyourownGreeting.

To listen to your messages:

• Fromyourbusinessline,press*98* or call

the retrieval number shown on your welcome letter.

• Followthepromptstolistentoyourmessagesusing

the keypad diagram as guide. Use the commands in

green while listening to your messages and the

commands in blue after you listen to each message.

For complete instructions, refer to the printed guide

enclosed in your welcome letter or you may download

and print the Business Voice Mail user guide at

centurylink.com/userguides, in the Calling Features section.

*98 message retrieval may not be available in all areas.

Answersyourcallswhenyou’re

away from the office or on

another call. Callers hear your

greeting and can leave a detailed

message that you can access

from any touch-tone phone.

Yourpackageincludesmessage

waiting indication (tone and/or

indicatorlight)andforwarding

for busy or unanswered calls.

Business Voice Mail

rewind

10 sec

pause/

restart

slower

replay

date &

time

faster

copy

erase

normal vol

louder

save

exit/

back up

help

skip

forward

10 sec

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How to use Caller ID

• Whensomeonecalls,thedisplay*showsthecaller’slistednameandnumberafterthefirstcompletering.

• Thename,number,dateandtimeofmostcallsareautomaticallystored,evenifyoudon’tanswer.

• UNKNOWN,UNAVAILABLEorOUTOFAREAindicatethecallisfromanareawhereCallerIDisnotavailable.

• PRIVATEorANONYMOUSmeansthatcallerhaschosentoblockhis/herline.Youcanrejectthesecallswith

AnonymousCallRejection.

* Caller ID-compatible telephone or display unit required to use this feature.

Turn on Anonymous Call Rejection to automatically reject calls from people who block

their numbers:

• Press*77,thenhangup.Yourphonewon’tevenringifsomeonecallsfromablockedline.

• Blockedcallersheararecordingthattellsthemthatyoudonotacceptanonymouscalls,andthattheycan

get through on a per-call basis by dialing *82 before placing the call.

• ToturnoffAnonymousCallRejection,press*87.

Knowwho’scallingbefore

you pick up the phone. Return

important calls when you have

time, or simply ignore calls you

don’twant.

Caller ID

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How to use Call Forwarding

• Call*72 from your office phone.

• Whenyouhearthenormaldialtone,dialthenumberyouwantyourcallsforwardedto.*When the phone is

answered, hang up.

• Ifthephoneisbusy,ornooneanswers,repeatthefirsttwosteps.You’llheartwoquicktones.

• CallForwardingisthenactivated.Ashortringonyourphoneeachtimeacallisforwardedremindsyou

CallForwardingison.YouwillnotbeabletoanswercallsatyourbusinesswhileCallForwardingison.

• ToturnoffCallForwarding,press*73.

To set up Remote Access Forwarding

• Fromyourbusinessline,press*78orcall1888-(yourareacode)-8052** to call the Update Center.

See Helpful Hints on page 3 for more information about calling the Update Center.

• Enterthetemporarysecuritycode1234, then follow the instructions to set up your permanent security

code. (For your protection, the temporary security code expires in 30 days. If you do not set up your permanent

codewithinthattime,callustohavethetemporarysecuritycodereset.)

• SelectRemote Access Forwarding from the Main Menu and follow the prompts to enter the number* to

whichcallswillbeforwarded.Pleaserefertotheinstructionsheetincludedwithyourwelcomeletterformore

complete instructions and restrictions.

• ToturnoffRemoteAccessForwarding,calltheUpdateCenteragainandfollowtheprompts.

* Long-distance charges will apply for calls forwarded from your office to a long-distance number.

**InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052.

InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.

Don’tmissimportantcalls

whenyou’reawayfromthe

office – have them routed

to your wireless phone, an

attendant or any other local

or long-distance number.

Choose any

Call Forwarding option:



Call Forwarding

Forward calls from your office to

another number.



Remote Access Forwarding

 Nowyoudon’thavetobeinthe

office to turn your call forwarding on

or off, or to change your forwarding

number.Youcancallinfromany

touch-tone phone, wherever you are.

Call Forwarding Features

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How to use Call Waiting

• Whenyou’reonacall,andsomeoneelseistryingtoreachyou,(dependingonyourservice)you’llheara

specialCallWaitingtone,andyou’llseethesecondcaller’snameonyourCallerIDdisplay.Onlyyouwillhear

the signals.

• Ifyouwanttoanswerthesecondcall,clicktheswitchhookor to answer. Click the button again to

switch back.

To temporarily turn off Call Waiting so a call you make doesn’t get interrupted:

• Press*70 and listen for three brief tones, then a normal dial tone.

• Dialthenumberyouwishtocall.Anyonewhotriestoreachyouduringthiscall,evenprivilegedSelectiveCall

Waiting callers, will hear a busy announcement or be sent to your voice mail service. Call Waiting is restored

automatically when you hang up.

To temporarily turn off Call Waiting during a call:

• Simplyclicktheswitchhookor to put your current call on hold, listen for a normal dial tone,

then press *70.

• Clicktheswitchhookor again and resume your call without further interruption. Call Waiting is

restored when you hang up.

How to set up Selective Call Waiting and Selective Call Waiting ID

• Fromyourbusinessline,calltheUpdateCenterat*78 to set up your list of privileged callers that can

alert you during a call. For more information, refer to Helpful Hints on page 3.

• ChooseSelectiveCallWaiting/IDfromtheMenuandfollowtheprompts.Youcanenterupto25privileged

telephonenumbers(orareacodesorareacodes+prefixes).

Don’tmissimportantcalls

whileyou’reonthephone.

Call Waiting features let you

switch to the second call

without losing the first one.

Choose one

Call Waiting option:



Call Waiting

signal tone only



Call Waiting ID**

signal tone, plus Caller ID display

that identifies the second caller



Selective Call Waiting and

Selective Call Waiting ID**

alert you only when the second

caller is someone on your privileged

caller list

**MustalsoselectCallerIDtoenjoyfull

functionality of this feature.

Call Waiting Features

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To connect a second party to your current call:

• Clicktheswitchhookor to put the first person on hold.

• Atthenormaldialtone,callthesecondperson.

• Clicktheswitchhookagainor to connect all three of you.

• Ifthere’snoanswer,clickthebuttontwicetocancelandkeeptalkingtothefirstperson.

• Tohangupthesecondcall,clicktheswitchhookor again.Theoriginalcallendswhen

the first person hangs up.

If you do not choose 3-Way Calling as one of your package features, it is available on a per-use basis using the instructions above

for a nominal per-use charge, which varies by state.

To transfer a call:

• Clicktheswitchhookbuttonor and listen for a new dial tone.

• Dialthenumber*to which the call will be transferred.

• Whenthenumberrings,eitherhanguporstayonthelinetoannouncethecall.

• Ifthenumberisbusy,unanswered,orthewrongnumber,pressthebuttontwice(pausingbetween)toreturn

to the original call.

* Long-distance charges will apply for calls transferred from your office to a long-distance number.

• HuntingissetupbyCenturyLinkwhenyouorderthisservice.

3-Way Calling

Hold conference calls with two other

people at the same time.

Calling Features

Call Transfer

Redirect a call to another number,

inside or outside your business, or

set up a conference call.

Hunting

When your line is busy, automatically

routes incoming calls through the

“huntgroup”ofavailablelinesuntil

the call can be completed.

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About Unistar

• Yourassuranceofhigh-qualityrepairservice,witha30-daylimitedwarranty.

• Providestroublelocationandrepairofthesimpleinsidetelephonewireandjacksusedtoprovideyour

CenturyLink telephone service and CenturyLink™High-Speed Internet service.

• Forrepairservice,justcall1800-573-1311orgotocenturylink.com/bizwelcome and click on Request Repair

under the Customer Service heading.

• Forfulldetails,refertothetermsandconditionssheetenclosedinyourwelcomeletter.

How to use CenturyLink 411 Directory Assistance

• Simplydial411 to locate a phone number and/or address quickly and easily.

• DirectoryAssistanceoperatorscanalsosearchforanameand/oranaddresswhenyouprovidethemwitha

phone number.

• TworequestscanbemadeperDirectoryAssistancecall.

• InadditiontoLocalandNationallistings,informationisavailableforCanadaandPuertoRico.

Six free calls are in addition to any state Directory Assistance free-call allowance.

How to use Last Call Return

• Tofindoutthenumberofyourlastcaller,press*69. Blocked numbers are not available.

• Ifyouwanttoreturnthiscall,simplypress1. If the returned call is long distance, long-distance

charges will apply.

Not all calls will be identified, and some calls may be identified but may not be able to be returned. If this feature is not included in a package,

charges for the feature apply if the call is identified, even if it is not or cannot be returned.

Unistar®

Repairs to your inside telephone

wireandjacks,handledbyaskilled

CenturyLink technician – at no extra

cost to you.

Calling Features

411™Directory Assistance

Select Directory Assistance with

your package and receive six free

CenturyLink411DirectoryAssistance

calls per month.

Last Call Return

Thephonestopsringingbeforeyou

reach it. Find out who called, then

automatically redial the number.

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About Custom Ringing

• WhenyouorderCustomRinging,wewillassignanadditionalnumbertoyourofficeline.

• Eachnumberhasitsownuniqueringpattern,sothatuptotwopeoplecanidentifytheircalls

from each other.

• EachnumbercanhaveitsownlistingintheDexTM Directory as well, for an additional charge.

• IfyoualsohaveCallWaiting,thealerttoneisdifferentforeachCustomRingingnumbertoo.

To set up Dial Lock:

• Fromyourbusinessline,press*78orcall1888-(yourareacode)-8052*to call the Update Center.

See Helpful Hints on page 3 for more information about calling the Update Center.

• Enteryourbusinessphonenumber(ifasked)andthetemporarysecuritycode123456.

Follow the instructions to set up your permanent security code.

• SelectDial Lock from the Main Menu and follow the prompts to turn on Dial Lock, set up or change your

blocked numbers and bypass codes. Gotocenturylink.com/userguidestoviewtheentireuserguide.

 *InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052.

InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.

Custom Ringing

Easilyidentifyincomingcalls

and properly route them to the

appropriate person or department.

Calling Features

Dial Lock®

Control your phone usage by blocking

outgoing calls to long-distance numbers,

pay-per-call(900)andinternational

numbers. Set up or change your

blocking parameters whenever you

wish.Youmayalsosetupprivileged

bypass codes for certain callers.

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