Captaris Captaris FaxPress Manuel utilisateur

UserGuide

FaxPress5.1

Important Notice

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Captaris FaxPress

Last Updated: 1/7/08

P/N: 61-1357-001

User Guide > Table of Contents

FaxPress User Guide 1

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Introducing Captaris FaxPress 1

Installing the FaxPress Client 3

Uninstalling the FaxPress Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installing the Client on Windows Terminal Server. . . . . . . . . . . . . . . . . . 14

About Terminal Server and Citrix MetaFrame . . . . . . . . . . . . . . . . . 14

About Microsoft Windows Terminal Server . . . . . . . . . . . . . . . . . . . . 14

About Citrix MetaFrame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Citrix Published Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Citrix Standard and Non-Standard Published Apps . . . . . . . . . . . . . . 15

Terminal Server, Citrix, and FaxPress on your Network . . . . . . . . . . 15

Running the FaxPress Client Setup on Terminal Server . . . . . . . . . . . 15

Creating a Remote Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Deploying MSI Packages with Group Policy . . . . . . . . . . . . . . . . . . . . . . . 24

International (Non-English) Character Support. . . . . . . . . . . . . . . . . . . . 27

FaxPress: An Introduction 28

FaxPress Folder Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Starting FaxPress and Logging In to the FaxPress . . . . . . . . . . . . . . 30

Accessing Additional FaxPress Servers . . . . . . . . . . . . . . . . . . . . . . 31

About the User Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Outgoing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Incoming Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Archived Sent Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Archived Received Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Print Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Cover Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Personal Phone Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Corporate Phone Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Personal Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local Phone Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Saved Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Favorite Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Favorite Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cover Page Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Setting Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

User Privilege Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

User Guide > Table of Contents

Configuring User Properties 42

Accessing the User Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring the User Account Properties . . . . . . . . . . . . . . . . . . . . . 43

Configuring Outgoing Fax Properties . . . . . . . . . . . . . . . . . . . . . . . 45

Configuring Incoming Fax Properties . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring Printer Configuration Properties . . . . . . . . . . . . . . . . . . 49

Configuring the Archive Properties . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring the Email/Other Properties . . . . . . . . . . . . . . . . . . . . . . 51

Sending Faxes 53

Sending Fax Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Sending Faxes From FaxPress . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Sending Faxes from Windows Explorer . . . . . . . . . . . . . . . . . . . . . . 55

Sending Faxes From Microsoft Applications . . . . . . . . . . . . . . . . . . . 56

Sending Faxes from Common Third-Party Applications . . . . . . . . . . . 59

Addressing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Manual Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the To... Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using the New Recipient Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using the Outlook Contact List Button . . . . . . . . . . . . . . . . . . . . . . 65

Using the Other Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

About the FaxPress Send Fax Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 67

The Fax Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

The Attachments Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

The Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Previewing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Attaching Files Step by Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Phone Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Sending Faxes with FaxTray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Merging Faxes 79

Required ODBC Data Sources and Drivers . . . . . . . . . . . . . . . . . . . . 79

Adjusting Microsoft Security Settings . . . . . . . . . . . . . . . . . . . . . . . 79

Installing FaxMerge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using FaxMerge with Microsoft Word/Office 2000, XP and 2003 . . . . . . 82

Creating a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using FaxMerge and the MailMerge Wizard . . . . . . . . . . . . . . . . . . . 82

Uninstalling FaxMerge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

User Guide > Table of Contents

FaxPress User Guide 3

Using FaxMerge with Microsoft Word/Office 97. . . . . . . . . . . . . . . . . . . . 98

Creating a Main Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Attaching a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Inserting Merge Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Faxing the Merged Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Outgoing Fax Queue 107

Viewing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Saving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Printing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Resending Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Deleting Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Holding Outgoing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Releasing a Hold on Outgoing Faxes . . . . . . . . . . . . . . . . . . . . . . . 112

Changing Fax Transmission Order . . . . . . . . . . . . . . . . . . . . . . . . 113

Forwarding Faxes via Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Approving Fax Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Viewing Fax Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Refreshing the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Receiving Faxes 117

Deleting Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Forwarding a Fax via Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Forwarding Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Configuring Automatic Fax Forwarding . . . . . . . . . . . . . . . . . . . . . 122

Forwarding Faxes Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Managing Saved Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Refreshing the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Routing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using the Drag and Drop Routing Tool . . . . . . . . . . . . . . . . . . . . . 128

Using Context Menu Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Saving a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Sending a Received Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Viewing Fax Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Viewing Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Setting Personal Preferences 136

Accessing the Personal Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Selecting Viewer Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Setting Default Phone Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

User Guide > Table of Contents

Setting General Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Setting Startup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Setting Tracing Criteria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Personal Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Miscellaneous Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Printing Faxes 150

Print to PDF Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Notices and Alerts 158

About Transmission Confirmations . . . . . . . . . . . . . . . . . . . . . . . . 158

About Receive Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

About Approval Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

About Error Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

View a Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Delete a Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Print a Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using TrayFaxAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Setting Up TrayFaxAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Modify a Monitored Mailbox Account . . . . . . . . . . . . . . . . . . . . . . . 167

Using TrayFaxAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Unblocking TrayFax Alert on Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Creating Cover Pages 174

Personal and Corporate Cover Pages . . . . . . . . . . . . . . . . . . . . . . 174

Cover Page Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

International (Non-English) Character Support . . . . . . . . . . . . . . . 175

Creating Cover Pages with Microsoft Word . . . . . . . . . . . . . . . . . . . . . . 176

Customizing a Cover Page Template . . . . . . . . . . . . . . . . . . . . . . . 176

Adding Cover Pages to the Cover Pages Folder . . . . . . . . . . . . . . . 178

Creating Cover Pages for International Character Support . . . . . . . 179

Creating a Cover Page Template from a Blank Word Document . . . . 181

Creating Cover Pages with Captaris Cover Page Editor . . . . . . . . . . . . . 188

Create a Cover Page Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Importing Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Add Substitution Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Save Cover Page Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Downloading the Cover Page to the FaxPress Server . . . . . . . . . . . 196

User Guide > Table of Contents

FaxPress User Guide 5

Creating Phone Books 199

Formatting Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Create Local FaxPress Phone Books . . . . . . . . . . . . . . . . . . . . . . . 201

ODBC Database Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Creating Personal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Create a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Import a Phone Book File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Editing a FaxPress Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Favorite Documents and Messages 219

Adding a Document to the Favorite Documents List . . . . . . . . . . . . . . . 221

Adding Favorite Documents from FaxPress . . . . . . . . . . . . . . . . . . 221

Adding Favorite Documents from the Send Fax Interface . . . . . . . . 222

Importing a Document in Fax Format . . . . . . . . . . . . . . . . . . . . . . 224

Using the Favorite Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Using the Send Fax Interface to Send a Favorite Document . . . . . . 227

Using the Favorite Documents Folder to Send a Favorite Document . 227

Viewing a Favorite Document . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Deleting a Favorite Document . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Adding a Message to the Favorite Messages List . . . . . . . . . . . . . . . . . . 230

Using the Send Fax Interface to Add a Favorite Message . . . . . . . . 230

Using the Favorite Messages Folder to Add a Favorite Message . . . . 232

Using Favorite Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Using the Send Fax Interface to Include a Favorite Message . . . . . . 235

Using the Favorite Messages Folder to Include a Favorite Message . . 235

Renaming a Favorite Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Deleting a Favorite Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Fax Reporting 238

Archiving Faxes 240

Locating your Archived Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Viewing, Saving, Printing and Sending Archived Faxes . . . . . . . . . . 240

Filtering Archived Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Web Client Interface 246

Pop-up Blocker and the Web Client . . . . . . . . . . . . . . . . . . . . . . . 246

User Guide > Table of Contents

Accessing the Web Client Interface . . . . . . . . . . . . . . . . . . . . . . . 247

FaxPress and GoldMine Integration 250

Before Installing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Required ODBC Data Sources and Drivers . . . . . . . . . . . . . . . . . . . 251

Adjusting Microsoft Security Settings . . . . . . . . . . . . . . . . . . . . . . 251

Removing Unnecessary Macros from Document Templates . . . . . . . 252

Installing the Goldmine to FaxPress Link. . . . . . . . . . . . . . . . . . . . . . . . 253

Installation Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Uninstalling the Goldmine to FaxPress Link . . . . . . . . . . . . . . . . . . . . . . 258

Sending Faxes from GoldMine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Faxing with the FaxPress Link . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Faxing Merged Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Faxing to a Single Contact from MS Word . . . . . . . . . . . . . . . . . . . 263

Creating Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Updating GoldMine Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Updating Templates from within MS Word . . . . . . . . . . . . . . . . . . . 267

Updating Templates from within GoldMine . . . . . . . . . . . . . . . . . . 267

Configuring FaxPress Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Automated Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Captaris FaxPress Support Agreement 270

Support Services Terms and Conditions 272

Contact Information 275

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Brady

Brady LOCKOUT PRO 3.0 Manuel de service

Avaya

Avaya Interaction Center Manuel utilisateur

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuel

Novell

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Oracle

Oracle Application 9i Manuel utilisateur

Acer

Acer RDM Manuel utilisateur

Canon

Canon Vixia HF21 Manuel utilisateur

Canon

Canon ZR950 Manuel utilisateur

Samsung

Samsung Auto Backup Manuel utilisateur

Polycom

Polycom Vortex EF2201 Instructions d'installation et d'utilisation

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuel utilisateur