Canon PIXMA MG5220 Series Manuel

ENGLISHESPAÑOL

Solución de problemas de conguración de red

Network Setup Troubleshooting

ENGLISH

Network Setup Troubleshooting

This manual mainly describes problems you may encounter when setting up a network, and the possible

causes and solutions.

Find a description related to your problem and follow the solution.

If you cannot nd a description for your problem or if you encounter a problem after setup, refer to the on-

screen manual: Basic Guide/Advanced Guide.

Screens are based on Windows 7 Home Premium and Mac OS X v.10.6.x.

Names of functions, etc. may differ from this manual depending on your access point or application

software.

•

The Target Access Point is Not Displayed (Detected) P.2

P.2

Failed to connect to the access point. is Displayed

P.3

The Machine is Not Displayed (Detected)

Cannot connect. Multiple access points are enabled. is Displayed

Connection failed. is Displayed

P.7

P.4Multiple access points with the same name exist. is Displayed

P.3

P.7

P.8Check Printer Settings dialog box is Displayed

Problems during Network Setup

Problems during Software Installation

WPS

Easy setup

Access point was not detected. is Displayed

The directly entered access point was not detected. is Displayed

P.6The device may not be able to connect to the network is Displayed

P.5

Other Troubleshooting Tips

Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security

Protocol (encryption standard), and Network Key

The Machine is Not Detected after the Network Environment is Changed

P.10

Connection Checklist P.15

Reference Information

Specifying the Machine's IP Address (IPv4 only) P.13

P.10

Restoring the Machine's Default LAN Settings to Perform Setup Again P.14

Entering the Access Point's Wireless LAN Settings Directly on the Machine P.11

Character Entry P.10

The following symbols are used in this manual.

Description for Windows users.

Description for Macintosh users.

Instructions as notes for operation or additional explanations.

Advanced setup

SSID•

An identier to identify the specic access point. Also called an access point name or a network name.

An access point's periodic transmission of a signal revealing its SSID.

Stealth mode•

A function to prevent the SSID of the access point from appearing on other wireless devices.

SSID broadcast•

Glossary

A function to block access from unauthorized wireless devices by saving the MAC addresses of specic

wireless devices (computers, printers, etc.) to the access point beforehand.

MAC address ltering•

A unique number assigned to each network device.

MAC address•

Problems during Network Setup

Easy setup

Check

The Target Access Point is Not Displayed (Detected)

Make sure that you follow Check 1, 2, 3 and 4 of

"Connection Checklist" on page 15, then press the left

FUNCTION button (A) on the machine to search for the

access point again.

Turn off the access point, turn it back on, then press the

left FUNCTION button (A) on the machine to search for

the access point again.

Is SSID broadcast (connection via "ANY" SSID, etc.) disabled or is the stealth mode

enabled on the access point?

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Enable SSID broadcast (connection via "ANY" SSID, etc.) or disable the stealth mode,

then press the left FUNCTION button (A) on the machine to search for the access point

again.

For details on how to change the settings of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

To establish a connection without changing the access point settings, refer to "Entering

the Access Point's Wireless LAN Settings Directly on the Machine" on page 11.

Check 3

Check 2

Check 1

Is "WPA/WPA2 Enterprise" set as a security protocol (encryption standard) on the

access point?

Check 4

"WPA/WPA2 Enterprise" is not supported on the machine.

Change the security protocol (encryption standard) for the access point, then congure

settings again.

For details on how to change the security protocol (encryption standard) for the access point,

refer to the manual supplied with the access point or contact its manufacturer.

•

For the procedure to congure settings of the machine, refer to "Wireless Setup Using Easy

Setup" in the printed manual: Getting Started.

•

ENGLISH

Check

Access point was not detected. is Displayed

The message appears when no access point is found.

Refer to "The Target Access Point is Not Displayed

(Detected)" on page 2.

Check

Failed to connect to the access point. is Displayed

Check 1

Is WEP key number 2, 3 or 4 of the access point in use?

For details on how to check the WEP key number of the access

point, refer to the manual supplied with the access point or

contact its manufacturer.

•

Set to use WEP key number 1 of the access point, or select a WEP key number by

entering wireless connection settings of the machine directly.

For details on how to change the WEP key number of the access point, refer to the manual

supplied with the access point or contact its manufacturer.

•

For details on how to select a WEP key number by entering wireless connection settings of the

machine directly, refer to "Entering the Access Point's Wireless LAN Settings Directly on the

Machine" on page 11.

•

Are you using an access point that automatically creates WEP keys?

Check the WEP key (hexadecimal) created automatically on the access point, then

enter it on the machine.

For details on how to check the WEP key of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

Check 3

For details on the access point, refer to the manual supplied with the access point or contact its

manufacturer.

•

Make sure that the DHCP function of the access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Enable the DHCP function of the access point, then congure settings again.

For details on how to change the settings of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

Check 2

Is the MAC address ltering enabled on the access point?

Set the access point to accept the MAC address of the

machine.

Check 4

For details on how to change the settings of the access point,

refer to the manual supplied with the access point or contact its

manufacturer.

•

To check the MAC address of the machine, use the {or }

button to display Setup on the HOME screen and press the

right FUNCTION button, then using the { } [ ] and OK

buttons, select Device settings > LAN settings > Conrm LAN

settings > WLAN setting list to check MAC address.

•

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Check

Multiple access points with the same name exist. is Displayed

Select Use multiple AccessPoints.

For details on how to check the MAC address of the access

point, refer to the manual supplied with the access point or

contact its manufacturer.

•

Select Use one AccessPoint only, then select the MAC

address of the target access point.

When using multiple access points

Glossary

A unique number assigned to each network device.

MAC address•

For subsequent operations, go to or / / in "Entering the Access

Point's Wireless LAN Settings Directly on the Machine" on page 11.

•

For subsequent operations, go to or /

/in "Entering the Access Point's Wireless LAN Settings

Directly on the Machine" on page 11.

•

When you have only one access point

The message appears when multiple access points with

the same name are found.

Glossary

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other

devices connected to the network.

Check 5

Is TKIP set as an encryption standard when the access point is congured to

communicate using IEEE802.11n standard only?

If the encryption standard of the access point is set to TKIP, IEEE802.11n cannot be

used as a communication standard.

Set the encryption standard to other than TKIP or set the communication standard to

other than IEEE802.11n, then congure wireless LAN settings again.

For details on how to change the settings of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

ENGLISH

Check

The message appears when no access point is found by

the entered access point name/network name (SSID).

Press the OK button to make sure that the entered access point name/network name

(SSID) is correct, then press the OK button again.

Check 1

Is the entered access point name/network name (SSID)

correct?

Make sure that you follow Check 1, 2, 3 and 4 of "Connection Checklist" on page 15.

Turn off the access point, then turn it back on.

Check 3

Check 2

After that, press the OK button, then proceed with the setup from in "Entering the Access

Point's Wireless LAN Settings Directly on the Machine" on page 11.

•

After that, press the OK button, then proceed with the setup from in "Entering the Access

Point's Wireless LAN Settings Directly on the Machine" on page 11.

•

The directly entered access point was not detected. is Displayed

Is the MAC address ltering enabled on the access point?

Set the access point to accept the MAC address of the

machine.

Check 4

For details on how to change the settings of the access point,

refer to the manual supplied with the access point or contact its

manufacturer.

•

To check the MAC address of the machine, use the {or } button to display Setup on the

HOME screen and press the right FUNCTION button, then using the { } [ ] and OK

buttons, select Device settings > LAN settings > Conrm LAN settings > WLAN setting list

to check MAC address.

•

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

After that, press the OK button, then proceed with the setup from

in "Entering the Access Point's Wireless LAN Settings Directly

on the Machine" on page 11.

•

Check 5

Is "WPA/WPA2 Enterprise" set as a security protocol (encryption standard) on the

access point?

"WPA/WPA2 Enterprise" is not supported on the machine.

Change the security protocol (encryption standard) for the access point, then congure

settings again.

For details on how to change the security protocol (encryption standard) for the access point,

refer to the manual supplied with the access point or contact its manufacturer.

•

After that, press the OK button, then proceed with the setup from in "Entering the Access

Point's Wireless LAN Settings Directly on the Machine" on page 11.

•

Check

The device may not be able to connect to the network is Displayed

The message appears when an IP address was not

obtained automatically after selecting "WEP" as the

security protocol for the access point due to inactive DHCP

function or incorrect network key.

Make sure that the DHCP function of the access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

For details on how to change the settings of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

For details on how to specify the IP address of the machine, refer to "Specifying the Machine's IP

Address (IPv4 only)" on page 13.

•

If the DHCP function is active, the network key needs to be entered again. Perform

setup again by following the procedures in "Entering the Access Point's Wireless LAN

Settings Directly on the Machine" on page 11.

Enable the DHCP function of the access point or specify the IP address of the machine.

Check 1

Check 2

SSID•

An identier to identify the specic access point. Also called an access point name or a network name.

Glossary

A function to block access from unauthorized wireless devices by saving the MAC addresses of specic

wireless devices (computers, printers, etc.) to the access point beforehand.

MAC address ltering•

A unique number assigned to each network device.

MAC address•

Glossary

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other

devices connected to the network.

IP address•

A numerical identication assigned to each computer or network device connected to a network.

ENGLISH

Check

The Machine is Not Displayed (Detected)

Is the machine connected to a network?

To conrm the connection status, use the {or } button to display Setup on the HOME screen

and press the right FUNCTION button, then using the { } [ ] and OK buttons, select

Device settings > LAN settings > Conrm LAN settings > WLAN setting list. Make sure that

Connection is set to Active.

•

Check 2

Check 1

If the machine is not connected to a network, perform setup again by following the

procedures in "Wireless Setup" and onward in the printed manual: Getting Started.

Problems during Software Installation

Make sure that you follow all checks of “Connection Checklist” on page 15, then click

Update (A).

WPS

Action

Check

Cannot connect. Multiple access points are enabled. is Displayed

The message appears when multiple access points are

detected.

Check the access point settings, then congure WPS

settings again.

For details on how to check the settings of the access point,

refer to the manual supplied with the access point or contact its

manufacturer.

•

The message appears when an error occurs.

Connection failed. is Displayed

Wait for a while, then congure the settings again.

For the procedure to congure WPS settings of the machine,

refer to "Wireless Setup Using WPS (Wi-Fi Protected Setup)" in

the printed manual: Getting Started.

•

When using an access point that does not support WPS, congure settings manually. For the

procedure to congure settings of the machine manually, refer to "Wireless Setup Using Easy

Setup" in the printed manual: Getting Started.

•

Check

Check Printer Settings dialog box is Displayed

The message appears when the machine cannot be

detected.

Make sure that you follow all checks of “Connection

Checklist” on page 15, then click Back (A).

Proceed with the setup.

Check 1

Is the machine connected to a network?

To conrm the connection status, use the {or } button to display Setup on the HOME screen

and press the right FUNCTION button, then using the { } [ ] and OK buttons, select

Device settings > LAN settings > Conrm LAN settings > WLAN setting list. Make sure that

Connection is set to Active.

•

Check 2

If the machine is not connected to a network, perform setup again by following the

procedures in "Wireless Setup" and onward in the printed manual: Getting Started.

Is the privacy separator feature enabled on the access point?

Disable the privacy separator feature.

Check 5

Check 4

For details on how to change the settings of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

When obtaining an IP address automatically, make sure that the DHCP function of the

access point is active.

For details on how to check settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Activate the DHCP function of the access point, then click Update (A).

For details on how to change settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Check 3

Is the IP ltering feature enabled on the access point?

Set the access point to accept the IP address of the machine.

For details on how to check settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

For details on how to change settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

To check the IP address of the machine, use the {or } button to display Setup on the HOME

screen and press the right FUNCTION button, then using the { } [ ] and OK buttons, select

Device settings > LAN settings > Conrm LAN settings > WLAN setting list to check IP

address.

•

Glossary

A function to allow or restrict access from network devices with specied IP addresses.

IP address ltering•

A function to prevent communication between multiple wireless devices (such as computers and

printers) connected to an access point.

Privacy separator feature•

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other

devices connected to the network.

IP address•

A numerical identication assigned to each computer or network device connected to a network.

ENGLISH

Is the privacy separator feature enabled on the access point?

Disable the privacy separator feature.

Check 5

Check 4

For details on how to change the settings of the access point, refer to the manual supplied with

the access point or contact its manufacturer.

•

For details on how to check the settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

When obtaining an IP address automatically, make sure that the DHCP function of the

access point is active.

For details on how to check settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Activate the DHCP function of the access point, then click Back (A).

For details on how to change settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Glossary

A function to allow or restrict access from network devices with specied IP addresses.

IP address ltering•

A function to prevent communication between multiple wireless devices (such as computers and

printers) connected to an access point.

Privacy separator feature•

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other

devices connected to the network.

IP address•

A numerical identication assigned to each computer or network device connected to a network.

Is the IP ltering feature enabled on the access point?

Check 3

For details on how to check settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

Set the access point to accept the IP address of the machine.

For details on how to change settings of the access point, refer to the manual supplied with the

access point or contact its manufacturer.

•

To check the IP address of the machine, use the {or } button to display Setup on the HOME

screen and press the right FUNCTION button, then using the { } [ ] and OK buttons, select

Device settings > LAN settings > Conrm LAN settings > WLAN setting list to check IP

address.

•

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