BroadcastVision Entertainment Technical Support
Telephone: 1(888) 330-4283 ext.3
Broadcastvision Entertainment Terms and Conditions
BVE Stock Items Returned for Credit
BVE manufactured products may only be returned for credit with written authorization from
BVE within 30 days of the original invoice date. A 25% restocking fee will be charged for all
returns. All products being returned to BVE require a Return Authorization number. Products
must be returned in original condition with the original packaging, components and support
material. Credit is contingent upon inspection of returned items.
Return Authorizations
A Return Authorization number must be issued from BVE prior to any item being returned for
credit, repair or exchange. Items returned without approval will be refused and returned to the
sender. Requests for a Return Authorization number may be made to our Customer Service
Department at 1-888-330-4283.
Repairs and Replacements
A warranty repair of BVE manufactured product includes parts, labor and the return GROUND
shipping to the customer. Repairs made while under warranty are covered for the duration of
the valid warranty period. Non-Warranty repairs receive a “Repair Warranty” of 90 days parts
and labor only. Warranties do not include on-site service. Advance Replacements of items in
question may be arranged if the product is within 30 days of invoice date and is subject to
product availability. Advance Replacements must be secured by the customer with a valid
Credit Card or Net30 terms of an account in good standing.
Shipping
Shipping dates are estimates only. Products will be shipped per the designated Shipping
Method. Paying for an accelerated Shipping Method only indicates the product will ship by
that method when the product or repair is available. BVE will not be held responsible to
accelerate shipping, discount invoices or compensate customers for loss of profits, business
or goodwill due to back orders, shortages, shipping complications, damages, product
malfunction, labor, construction, nature or delays.
Warranties
All products sold by BVE carry the original manufacturers’ warranty. Warranty begins on the
invoice date of purchase from BVE or an authorized BVE Dealer / Distributor. Warranty may
alternately begin on the date of installation with a valid Installation Completion Form from an
authorized BVE Dealer, Distributor or Installer. Warranties do not cover damage due to
abuse, misuse, modification or the result of any third party. Warranties are not transferable
and cover only the original purchaser with a valid invoice. Manufacturers will, at their option
repair or replace equipment, as they deem necessary. Warranties do not include “on-site”
service.
