Blackbe;rry MEDIA SYNC - - RELEASE NOTES Mode d’emploi

BlackBerry Media Sync

1.1.0 Build 25

Release Notes and Known Issues

BlackBerry Media Sync 1.1.0 Build 25 2 of 9

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BlackBerry Media Sync 1.1.0 Build 25 3 of 9

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Document ID: 22232004 Version 3

Last Modified: 16 December 2008

BlackBerry Media Sync 1.1.0 Build 25 4 of 9

Product information

BlackBerry® Media Sync is a stand-alone application that acts as a simple sync conduit for selecting and

synchronizing music from your computer to your BlackBerry® device using a USB connection.

New in this release

You can now import album art from your iTunes® library to your device

Support for Polish, Turkish, Simplified Chinese and Brazilian Portuguese languages

System requirements for user computers

Computer:

• Intel® Pentium® III processor (750 MHz or greater)

• minimum 512 MB of RAM available (1 GB for Microsoft Windows Vista™)

Operating system:

• Microsoft Windows XP with Service Pack 2 (32-bit)

• Microsoft Windows Vista

iTunes:

• iTunes version 7.0 and higher with Windows XP

• iTunes version 7.2 and higher with Windows Vista

BlackBerry device:

• BlackBerry® Device Software 4.2.0 or higher is required with a media card*

* In addition to a media card, you can use the on-board device memory that comes with some

devices such as the BlackBerry® Bold™ smartphone.

Fixed issues

This section lists fixed issues between BlackBerry Media Sync version 1.0.1 bundle 06 and BlackBerry

Media Sync version 1.1.0 bundle 25:

Installation/Connection

SDR 254789

The BlackBerry Media Sync Installer might not allow you to create a new installation

folder. For example, browsing to D:\ and creating a new folder called Install.

SDR 235355 The BlackBerry Desktop Manager shortcut icon is still on the desktop after uninstalling

BlackBerry Media Sync.

Sync

SDR 205513 Playlist with unsupported songs remains selected but dimmed, and continues to be

BlackBerry Media Sync 1.1.0 Build 25 5 of 9

synchronized.

Media Card

SDR 229336 Percentage of reserved space is not maintained after inserting a new media card.

SDR 218371 Playlist names containing double-byte characters corrupt the device’s media card.

User Interface

SDR 213263 From the Name your device field, the “&” becomes an “_”.

Localization

SDR 254788

In the translated versions of BlackBerry Media Sync, the message “Do you want to

switch to Mass Storage mode?” appears in English.

SDR 254725

In the French version of BlackBerry Media Sync, the “Track Name” and “Status” titles in

the playlist details window haven’t been translated.

SDR 255546

message to reboot your computer appears in English.

SDR 195177 The Autofill Tracks playlist name is not translated on device.

Known issues

This section lists known issues for BlackBerry Media Sync version 1.1.0 bundle 25:

Installation/Connection

SDR 271398 BlackBerry Media Sync cannot start if users receive the following error message: "A

required DLL (BBDeviceFIleAccess.dll) is either missing or not registered correctly.

Please reinstall BlackBerry Media Sync to resolve this problem."

Impact: BlackBerry Media Sync cannot start.

Workaround: Run the BlackBerry Media Sync installer again.

SDR 264548

BlackBerry® Storm™ 9500 smartphone isn’t recognized after installing BlackBerry

Media Sync while that device is connected.

Impact: The device isn’t recognized.

Workaround: Restart your computer.

SDR 268549 Users are prompted to reboot their system when a device is connected first time (but

only if BlackBerry Media Sync is running). The device is detected by BlackBerry Media

Sync.

BlackBerry Media Sync 1.1.0 Build 25 6 of 9

Impact: If the systems aren’t rebooted, users receive a “Delayed Write Failed”

message.

Workaround: None.

SDR 266839 The Install button is greyed out after an installation path failure.

Impact: Users must navigate backwards and accept the license agreement again

before continuing.

Workaround: None.

SDR 269419 The on-board device memory is not detected (for a BlackBerry Bold smartphone or

BlackBerry® Storm™ 9500 smartphone) if BlackBerry Media Sync is open when the

device is connected to the computer for the first time.

Impact: Users can’t select their on-board device memory.

Workaround: Disconnect and re-connect the device and select Device memory from

the Options menu, or close and re-open BlackBerry Media Sync and select Device

memory from the Options menu.

SDR 251821

CHD 257616

Warning message tells users that: “You must install this software in C:\Program Files

(x86)”. However, users can also install to other locations.

Impact: Users aren’t told that they have installation options. The message should state:

"This folder can only contain 64-bit applications. Please install BlackBerry Media Sync

in "C:\Program Files (x86)" or select another folder."

Workaround: None.

SDR 194190 BlackBerry Media Sync doesn't connect if a device is password protected and

BlackBerry Desktop Manager is running.

Impact: Device is recognized in BlackBerry Desktop Manager but not BlackBerry Media

Sync.

Workaround: Close and reopen BlackBerry Media Sync. Type the password.

SDR 195526 BlackBerry Media Sync sometimes crashes when running the auto-updater on Vista.

There is an error reading the protected memory.

Impact: The auto-update doesn’t work.

Workaround: None.

SDR 175668

Windows installer code 1618 should be raised as a message window to match

BlackBerry Desktop Software functionality.

Impact: Users aren’t informed why the error occurred; they need a message to take

appropriate action.

Workaround: None.

Sync

SDR 218370

synchronized playlist that has a name that contains over 256 characters cannot be

played on the device.

Impact: The playlist cannot be played even though it was synchronized.

Workaround: Shorten the playlist name and synchronize it again.

SDR 210262

If the same songs are in two different users’ playlists, there will be problems

synchronizing to the same device.

BlackBerry Media Sync 1.1.0 Build 25 7 of 9

Impact: The first user’s playlist is still on the device, but the songs are removed.

Workaround: None.

SDR 194262 BlackBerry Media Sync synchronizes empty playlists to the device if all the songs in the

playlist are missing in iTunes.

Impact: Confusing for users as empty playlists should not be synchronized.

Workaround: None.

SDR 191603 During a sync, if a user disconnects and quickly reconnects a device, BlackBerry Media

Sync closes.

Impact: The software does not continue syncing the playlists as expected.

Workaround: None.

SDR 192676 BlackBerry Media Sync shows podcasts that have not yet been synced to the device to

the overall file count.

Impact: The number of podcasts is incorrect.

Workaround: None.

SDR 189489 If two playlists with the same name are synchronized to BlackBerry Media Sync, the

second one has a “_1” appended to the file name. If the first playlist is deleted, then the

playlist name with “_1” should revert back to the original name.

Impact: The original name should be used.

Workaround: Rename the playlist, synchronize.

SDR 187639 Some songs in a playlist are not synchronized to the device when using the automatic

fill option.

Impact: These songs should be synchronized as they are playable.

Workaround: None

SDR 181832

playlist (List 1) is not renamed to its original name if it is renamed on the device (List

2) and another sync is performed.

Impact: There are now two playlists on the device, List 1 and List 2, but List 2 cannot be

managed by BlackBerry Media Sync.

Workaround: None.

SDR 182840 Renamed, empty playlist is left on the device after using BlackBerry Media Sync to

delete the playlist.

Impact: Playlist should be deleted.

Workaround: Delete the playlist manually.

Playlists

SDR 206475

BlackBerry Media Sync does not respond, or responds very slowly, when you try to

select several playlists very quickly.

Impact: BlackBerry Media Sync is unresponsive and the playlists aren’t selected.

Workaround: Select individual or fewer playlists at time.

SDR 209195

In the BlackBerry Media Sync logs, an unsupported audio file name's title is written in

Unicode, for example, u0043\.

Impact: You can’t read the file’s name.

BlackBerry Media Sync 1.1.0 Build 25 8 of 9

Workaround: None.

SDR 231272

If two users have the same songs in two uniquely named playlists, the songs are

duplicated on the device.

Impact: The duplicated songs have “_2” appended to the end of the title.

Workaround: None.

SDR 254630

BlackBerry Media Sync cannot retrieve playlists without iTunes running in parallel.

Impact: Users should be able to view playlists without launching iTunes.

Workaround: None.

Album Art

SDR 269945

CHD270700

CHD270702

Importing iTunes album art failed from the BlackBerry Media Sync welcome screen or

when trying to import for the first time; album art repeatedly fails to import after closing

iTunes during the last import.

Impact: Users receive an “iTunes is busy” error message and cannot import their album

art.

Workaround: Keep trying to import the album art. Also, keep your iTunes library open

during the import.

SDR 276410 Importing album art is interrupted by an iTunes pop-up message.

Impact: Your album artwork isn’t imported.

Workaround: Close the message and import your album artwork again.

Media Card

SDR 179643

Device 1 and device 2 have the same display name after swapping the media card.

Impact: The display names should be different.

Workaround: None.

SDR 182367 UI information isn’t updated when removing the media card from the device.

Impact: User isn’t prompted to insert a media card.

Workaround: None.

User Interface

SDR 207549

n error message states that a supported device is not supported if the device is

connected to BlackBerry Media Sync while the device is starting up.

Impact: You shouldn’t receive a message until after the device is ready.

Workaround: Click Retry in BlackBerry Media Sync when the device is ready.

SDR 182551 Selected playlists remain selected after the device is disconnected and the UI resets.

Impact: When the UI refreshes, the playlist selection should be cleared.

BlackBerry Media Sync 1.1.0 Build 25 9 of 9

Workaround: None.

SDR 179114 Memory size on the UI isn’t updated when you change to a higher media card.

Impact: Misleading for the user.

Workaround: None.

SDR 181644 Users receive a “Transfer Completed” message when they try to sync playlists without

selecting any playlists. Users should be prompted to select a playlist.

Impact: Misleading for the user; nothing was synced.

Workaround: None.

SDR 182551 Playlists are still selected after unplugging the device and resetting the software.

Impact: Playlists should not be selected.

Workaround: None.

Localization

SDR 266652 Problems occur during installation when creating new folders or browsing to different

folders on localized operating systems.

Impact: efe. Users cannot select a new folder or type a new path, either because they

need to add a backslash and cannot, or a different installation folder is created.

Workaround: None.

SDR 265257 Users receive an error message when installing BlackBerry Media Sync or its logs to a

path with Simplified Chinese, Polish and Turkish Unicode characters: "Cannot install

this component or its logs to a path that contains Unicode characters."

Impact: Users should not be blocked from installing to these locations.

Workaround: None.

SDR 263400 In Simplified Chinese, the term “track name” isn’t translated properly.

Impact: The proper term should be used.

Workaround: None.

SDR 271259 When choosing the language during installation, some options aren’t available for

German and Italian versions.

Impact: German users can’t pick the Polish or Turkish languages; Italian users can’t pick

Brazilian Portuguese, Polish or Turkish.

Workaround: None.

SDR 255526

When upgrading BlackBerry Media Sync, all messages appear in English

Impact: All end-user messages should be translated.

Workaround: None.

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