Avaya IP Office 5402 Instructions de montage

COMPAS ID 117201 Issue 1 Page 1 of 3

IP Office Technical Tip

Tip no: 127

Release Date: 13 March 2006

Region: GLOBAL

Retrieving a Parked Call from a 5402 terminal

When retrieving a parked call from a 5402 terminal, the function key needs to be

pressed twice to retrieve the call. After the first press of the function key, the display

shows “drop” and “answer”, but there are no physical keys on the terminal to retrieve the

call.

On the 5402 phone, dial pad 1 through # are represented by buttons 4 to 15 in the user

button programming in the Manager application (Button 3 in the user programming is not

used as it is reserved.).

In the example below:

On button 4 in Manager (button 1 on terminal), Park slot 1 is programmed.

On button 5 in Manager (button 2 on terminal), Park slot 2 is programmed.

On button 6 in Manager (button 3 on terminal), Park slot 3 is programmed.

On button 7 in Manager (button 4 on terminal), Park slot 4 is programmed.

To retrieve a parked call in slot 1, press the feature button, then button 1 twice.

COMPAS ID 117201 Issue 1 Page 2 of 3

To park a call on slot 1 using a 5402 phone, press the feature button then button 1 on

the terminal once.

Feature button Button 4 in Manager Button 6 in Manager

Button 5 in Manager

Button 7 in Manager

Another option to retrieve a parked call in slot 1 would be to use the default short code

*38*N# and enter the appropriate park slot number as N – for slot one, the code would

be *38*1#

COMPAS ID 117201 Issue 1 Page 3 of 3

Issued by:

Avaya SMBS Tier 4 Support

Contact details:-

EMEA/APAC

Tel: +44 1707 392200

Fax: +44 (0) 1707 376933

Email: [email protected]

NA/CALA

Tel: +1 732 852 1955

Fax: +1 732 852 1943

Email: [email protected]

Internet: http://www.avaya.com

© 2006 Avaya. All rights reserved.

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