Avaya IP Office 2050 Manuel utilisateur

IP Office

2030 & 2050 Phone

40DHB0002UKAG Issue 2a (13/11/2001)

Page 2 – Contents

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Contents

The 2030 & 2050 Phone ....................................................................................... 3

Making Calls ......................................................................................................... 5

Speed Dials........................................................................................................... 7

Account Codes...................................................................................................... 8

Busy or Unanswered............................................................................................. 9

Actions During a Call........................................................................................... 10

Answering Calls .................................................................................................. 12

Transfer, Park & Hold Calls................................................................................. 14

Diverting Calls ..................................................................................................... 16

DSS Keys............................................................................................................ 18

Manager-Secretary Working ............................................................................... 20

Manager-Secretary Setup ................................................................................... 21

Ringer Controls ................................................................................................... 23

Other Features.................................................................................................... 25

Phone Settings.................................................................................................... 26

Voicemail ............................................................................................................ 28

System Features ................................................................................................. 29

Index ................................................................................................................... 30

The 2030 & 2050 Phone – Page 3

40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone

The 2030 & 2050 Phone

Introduction to the 2030 and 2050 Phones

The diagram below shows a 2050 phone.

•2050: Phone with handsfree operation, DSS keys and BLF status lamps

(see "DSS Keys" on page 18 for more information).

•2030: Similar to 2050 but without BLF status lamps.

This guide is for 2030 and 2050 telephones when used on an IP Office

telephone system.

The guide covers most of the features supported by the 2030 and 2050

phones. However, your phone may not be enabled to use all of the features

available. If you are unsure which features you can use, contact your

System Administrator.

Using the SCROLL Key

Sometimes there are more options available than the phone can display.

When this happens, a -symbol appears next to the SCROLL key. Press

SCROLL to display the other options.

Similarly, the phone display changes during calls and according to your

own customisation. A -symbol next to a display key indicates an option

you can use by pressing that key. Thus this guide cannot always detail

when you would have to press the SCROLL key to access a function.

Page 4 – Contents

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

On-Hook Dialling, Speaker & Answer Release

On all display telephones you can both dial and hear the call progress

without using the handset (known as "on-hook dialling").

When answered, you can continue the call without using the handset, i.e.

handsfree. You can switch between handsfree and handset working during

a call.

Pressing the ANSWER RELEASE key has the same effect as lifting or

replacing the handset.

Tones & Ringing

The phone uses various tones and rings to indicate events. A sample of

these appears below. You can alter the ringer volume, sound, switch it

on/off, etc. For more information see section "Ringer Controls" on page 23.

Incoming Calls:

•Repeated Single Ring: Internal call.

•Repeated Double Ring: External call.

•Single Tone: Page call, see "Answering a Page Call" on page 12.

Making Calls:

•Dial Tone: Dial number.

•Broken Dial Tone: Phone on divert or no calls, see "Diverting Calls" on

page 16.

•Repeated Tone: Busy number, see "Options If Busy or Unanswered" on

page 9.

•Continuous Tone: Number called unobtainable.

The Phone Lamp

The phone uses its lamp (above the SPEAKER key) to show calls and

messages.

Fast Flashing Lamp: Call Waiting, see "Answering a Call Waiting"

on page 13.

Lamp On: Message, see "Answering a Message" on page 12.

Repeating Double Flash: External call.

Repeating Single Flash: Internal call.

Making Calls – Page 5

40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone

Making Calls

Notes on Making Calls

When making calls, the display shows details about call progress. It also

shows messages if you cannot make the call.

•Call barring:

The system can bar you from dialling particular numbers or types of

number (e.g. national, international). As the call barring settings vary for

each site, this guide cannot fully detail their effect.

Making Internal Calls

During the call, the display shows the call progress. You can also make

calls using the INDeX Directory feature (see "Making Calls from the

INDeX Directory" on page 6)or DSS keys (see "DSS Keys" on page 18

and "Using Soft DSS Keys" on page 20.

To dial an internal call:

1. Dial the extension number. A broken dial tone indicates that the

extension is on diverted.

2. If unanswered, your phone provides options to wait or notify the

extension, see "Busy or Unanswered" on page 9.

•If answered, use the handset or work handsfree.

Making a Page Call

You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT)

or groups containing 20 series phones. They hear the call without doing

anything though you cannot hear them. Some can also turn the page into

a normal call (see "Answering a Page Call" on page 12). If the phone

paged is diverting calls, the page also diverts (except group pages).

To page an extension or group:

1. Press PAGE. Your phone displays PAGING.

2. Dial the number or press a DSS key (see "DSS Keys" on page 18).

•If busy or unavailable, the display shows options to wait or leave a

message (see "Options If Busy or Unanswered" on page 9).

3. Speak and then press ANSWER RELEASE.

Page 6 – Contents

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Making External Calls

The system may apply call barring to some or all external numbers. You

can also lock your phone or bar it by wrong passcode entry (see "The

Phone Passcode" on page 26).

To dial an external call:

1. Dial the external number. There is no need to dial a prefix for an

external call unless your System Administrator has specified otherwise.

•If the phone displays •

••

•ACCOUNT then you need to enter an

account code before dialling the external number, see section

"Account Codes" on page 8.

2. If "NO ACCOUNT CODE" appears, see "Account Codes" on page 8.

3. When answered, use the handset or work handsfree.

Redialling External Numbers

You can redial any of the last 10 external numbers dialled

To redial the last external number used:

1. Press REDIAL until the number required appears and then press

•

••

•CALL.

•To remove a number from the redial memory press •

••

•DELETE.

Making Calls from the INDeX Directory

Your phone can display an index of telephone extension names from which

you can select and make calls.

To make a call using the INDeX:

1. Press INDeX for an internal call or SPEED DIAL and then INDeX for

an external number.

2. Press the key matching the 1st letter of the name you want. For

example, to display names beginning with L, press the JKL key 3 times.

•To move through the names beginning with L, press the -keys on

the right and left of the current name.

•To skip forward 10 names, press SKIP.

•To select another letter, press a letter key.

3. To dial the name/number shown, press CALL, otherwise to exit the

INDeX, press ANSWER RELEASE.

Speed Dials – Page 7

40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone

Speed Dials

Using Speed Dials

The system can store external numbers as speed dials.

•System speed dials: Ask your System Administrator for a list. Note that

call barring may still apply.

•Personal speed dials: Your phone can also store up to 10 speed dials

for your own use (see below).

•Short Code Speed Dials: Additional speed dials may be available as

short codes, ask your System Administrator for a list.

To dial a speed dial:

1. Press SPEED DIAL.

•To select a personal speed dial: Press OWN and dial the

personal speed dial store number (0 to 9) or press the matching

DSS key (the DSS keys match personal speed dials 1 to 8 (1 at the

top)).

•To select a system speed dial by number: Press SYSTEM and

dial the store number (100 to 999).

•If "ENTER ACCOUNT" appears, see "Account Codes" on page 8.

2. Continue as for a normal call.

Storing Personal Speed Dials

To store a personal speed dial:

1. Press PROGRAM and then SPEED DIAL.

2. Enter the phone's passcode (see "The Phone Passcode" on page 26).

3. The display shows 0-9 OR DSS KEY. Press the number (0to 9) or DSS

key under which you want to store the speed dial.

•DSS key 1 matches personal speed dial number 1, DSS key 2

matches personal speed dial number 2, etc.

4. The display shows the current stored number (if set). Press DELETE

and dial the number.

5. When finished, press DONE.

6. Select another store or press PROGRAM to finish.

Page 8 – Contents

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Account Codes

If ENTER ACCOUNT or NO ACCOUNT Appears

If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then

you must enter an account code to continue. The system checks this

against its list of codes before allowing the call. You must also do this

before making a call if your phone displays •

••

•ACCOUNT.

To enter an account code at any time during a call, see page 8.

To enter a forced account code:

1. Dial the account code. If you make a mistake, press DELETE to delete

the last digit entered.

2. When you have entered the full code, press DONE.

3. If the system does not recognise the code it displays REENTER

ACCOUNT. Repeat the entry or end the call.

4. If the code is recognised, your call can continue.

Adding Voluntary Account Codes

You can enter an account code during any external call. The system will

record the call on its call log, including the account code. The system

checks the code against its list of valid codes (ask your System

Administrator for a copy).

To enter a voluntary account code:

1. During the call, press ACCOUNT.

2. Enter an account code. If you make a mistake, press DELETE to

delete the last digit entered.

3. When you have entered the full code, press DONE.

4. If the system does not recognise the code, the phone displays RE-

ENTER ACCOUNT.

Busy or Unanswered – Page 9

40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone

Busy or Unanswered

Options If Busy or Unanswered

If your phone displays NUMBER BUSY when you call another extension,

pressing SCROLL reveals a number of options you can use. Note that the

busy extension may have settings to forward your call to another extension

or to voice mail. The default time before this happens is 15 seconds.

•CALLBACK

Arranges a callback that rings your phone when the extension called

becomes free or is next used.

•VMAIL

If the system has voice mail installed, connects you to the extensions

mailbox to leave a message.

•MESSAGE:

Lights the lamp of the extension called. It also stores your number as a

message to reply.

•CAMP_ON:

Though displayed this option is not currently supported.

Arrange a Callback

If the extension you call is busy or just rings, you can set a callback. When

that extension becomes free or is next used, your phone rings. If you

answer, the other extension rings.

After setting a callback you can make other calls, it will not take place while

you are busy. You can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension before it

cancels (see "Setting the Ringer Timeout" on page 24).

To arrange a Callback:

1. When NUMBER BUSY appears, press SCROLL and then

CALLBACK (the option does not appear if you already have a

callback set).

2. The system ends your call attempt and your phone shows

CALLBACK.

To cancel the Callback:

1. Press CALLBACK. You can do this even whilst the callback is taking

place and your phone is ringing.

Leave a Message

You can leave your extension number as a message for someone to call

you. If their extension has a message lamp, it lights.

To leave a message:

1. When NUMBER BUSY appears, press SCROLL and then press

MESSAGE.

Page 10 – Contents

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Actions During a Call

Changing the Call Volume

You can change the caller volume during a call. The phone has separate

volume levels for both the speaker and the handset.

To change the call volume:

1. During a call, press VOLUME.

To change volume without making a call, just lift the handset or press

ANSWER RELEASE first.

2. A slider appears. Adjusts this using the -keys on its left (softer) and

right (louder).

3. When finished, press DONE.

Switching to Handsfree

You can switch between handsfree (speaker) and handset operation

without interrupting the call.

To switch from the handset to speaker:

1. Press SPEAKER. You can now replace the handset without ending the

call.

Muting Calls

Using mute you can stop the caller from hearing you though you can still

hear them.

To switch mute on/off:

1. Press MUTE. The -symbol disappears from the display whilst a call is

muted.

Software Release

Occasionally you may need to talk to someone for support about your

phone or phone system. It may be useful to tell that person what software

your phone system uses.

To display the software release:

1. During a call, press PROGRAM, the phone displays the software

installed on your system. To do this without making a call, just press

ANSWER RELEASE first.

2. Press SCROLL to return to the normal display.

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