Avaya PARTNER Advanced Communications System Manuel technique

PARTNER®

Advanced Communications System

Customer Support Document

518-456-163ADD

Issue 5

August 2003

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

A. Customer Support 0

Ordering Documents 0

To order additional documents, you may do the following:

Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice 207 866-6701

Fax 1 800 457-1764 International Fax 207 626-7269

Write: GlobalWare Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Manager

For information about Avaya products and services, go to www.avaya.com. For product

documentation for all Avaya products and related documentation for PARTNER ACS, go to

www.avayadocs.com. In addition to this document, the following materials are available:

Table 1. Additional Documentation

Title Order Number Description

PARTNER®ACS

System Planner 518-456-161;

Issue 6 Provides the forms needed to plan and record

how your system and telephones are to be

programmed.

PARTNER®ACS

Quick Reference Guide 518-456-804;

Issue 5 Provides quick reference for installing and

programming commonly used features.

PARTNER®ACS Installation,

Programming, and Use Guide 518-456-803;

Issue 5 Provides detailed reference information for

installing, programming and using the system.

PARTNER® ACS R6.0

PC Administration

Getting Started Guide

518-456-166;

Issue 4 Provides basic information for using the

PC Administration software.

How to Use Your PARTNER

Telephone 518-457-701;

Issue 1 Contains basic instructions for using system

phones.

PARTNER-34D®Programming

Overlay 847531696 Helps with system programming from a

PARTNER-34D phone.

PARTNER-18D®Programming

Overlay 847531688 Helps with system programming from a

PARTNER-18D phone.

PARTNER®Messaging

Installation, Programming, and

Troubleshooting Online Guide,

Release 6.0

518-100-800;

Issue 2 Provides detailed reference information for

installing, programming, and troubleshooting

the PARTNER Messaging system.

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

Obtaining Products 0

To learn more about Avaya products and to order products, contact your Avaya Authorized Dealer.

Technical Support 0

In the continental U.S., Avaya provides a toll-free customer support hotline 24 hours a day. If you

need assistance when programming or using your system, contact your local Authorized Dealer or

call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.

Maintenance 0

Your system is designed to provide trouble-free performance without any special maintenance

procedures. To reduce the risk of accidental damage:

■Keep the system modules in an area free of dust, smoke, and moisture, and do not block the

air vents by placing objects on top of the control unit.

■Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or

expose them to excessive shock or vibration.

■Unplug the telephone if its cord is damaged, if liquid is spilled into it, or if its housing becomes

cracked or otherwise damaged.

PARTNER®Messaging

Release 6.0 System

Manager’s Quick Reference

518-100-501;

Issue 2 Provides basic information for programming

and troubleshooting the PARTNER Messaging

system.

PARTNER®MAIL VS R5.0

Voice Messaging System

Installation and Programming

585-322-532;

Issue 1 Provides detailed reference information for

installing and programming the system.

Using PARTNER®MAIL VS

System R5.0 585-322-531;

Issue 1 Provides basic information for using the

system.

Using the PARTNER®Voice

Messaging System Release 3 585-322-705;

Issue 1 Contains instructions for using the PARTNER

Voice Messaging System.

PARTNER®Voice Messaging

System Release 3 Installation

and Programming

585-322-706;

Issue 2 Provides instructions for planning, installing,

programming, and maintainingyourPARTNER

Voice Messaging system.

PARTNER®MAIL Voice

Messaging System Release 3

Planning, Installation, and Use

585-322-516 Provides instructions for planning, installing,

programming, and maintainingyourPARTNER

MAIL system.

Table 1. Additional Documentation —Continued

Title Order Number Description

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

■To clean your telephone, wipe the outside housing with a soft, dust-free cloth. If absolutely

necessary, you may use a cloth slightly dampened with a mild soap and water solution. Dry

quickly with a soft cloth.

CAUTION:

Your telephone contains sensitive electronic parts. Never submerge it in any kind of liquid,

and never use detergents, alcohols, solvents, abrasive cleaners, or an excessive amount of

water when cleaning the housing and faceplate. To do so could result in irreparable damage.

Repair Information 0

Outside the continental U.S., contact your Avaya Representative or local Authorized Dealer for

warranty and repair information applicable to your system.

In-Warranty Repairs 0

If you purchased or leased your system directly from Avaya, Avaya will repair it free of charge

during the one-year warranty period. Simply call the Avaya Customer Care Center and ask for

service.

Business-Day service is standard during the warranty period for both the control unit and system

phones. Business-Day service is performed during normal business hours. However, if you need

24-hour service protection during the warranty period on the control unit in case there is a major

system failure, you can purchase an Around-the-Clock service contract from your local Avaya

Authorized Dealer.

If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer

for repairs.

Post-Warranty Repairs 0

If you purchased your system from Avaya and you have a post-warranty service contract, Avaya

service is provided under the terms of that contract.

To significantly reduce unexpected repair costs after the warranty period, you can purchase a

post-warranty service contract from Avaya. If you do not have a contract, Avaya service is

provided on a time-and-materials basis by calling the Avaya Customer Care Center. A contract

provides to you, within the applicable coverage period and response times, service calls with no

charge for parts and labor on covered repairs. Both Business-Day and Around-the-Clock

coverages of varying lengths are available. To order a post-warranty service contract, contact your

Avaya Authorized Dealer.

If you leased your system under a Term Plan from Avaya, Business-Day service is included in your

lease. To upgrade to Around-the-Clock service, call 1 800 247-7000 (in the continental U.S. only).

(Around-the-Clock service is not available for phones).

If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer

for repairs.

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

Limited Warranty and Limitation of Liability 0

Avaya warrants to you, the customer, that your system will be in good working order on the date

Avaya or its authorized reseller delivers or installs the system, whichever is later (“Warranty

Date”). If you notify Avaya or its authorized reseller within one year of the Warranty Date that your

system is not in good working order, Avaya will, without charge to you, repair or replace, at its

option, the system components that are not in good working order. Repair or replacement parts

may be new or refurbished and will be provided on an exchange basis. If Avaya determines that

your system cannot be repaired or replaced, Avaya will remove the system and, at your option,

refund the purchase price of your system or apply the purchase price toward the purchase of

another Avaya system.

If you purchased your system directly from Avaya, Avaya will perform warranty repair in

accordance with the terms and conditions of the specific type of Avaya maintenance coverage you

selected. A written explanation of Avaya’s types of maintenance coverage may be obtained by

calling your Avaya Authorized Dealer. If you purchased your system from an Avaya authorized

reseller, contact your reseller for the details of the maintenance plan applicable to your system.

Unless otherwise expressly agreed to in a written agreement signed by Avaya, Avaya will not be

responsible under this limited warranty for damages resulting from:

■Failure to follow Avaya’s installation, operation, or maintenance instructions;

■Unauthorized system modification, movement, or alteration;

■Unauthorized use of common carrier communication services accessed through the system;

■Abuse, misuse, or negligent acts or omissions of the customer and persons under the

customer’s control; or

■Acts of third parties and acts of God.

■Power surges, including power surges due to lightning.

For warranted items that were not installed by Avaya (self-installed) and are not covered by a

Service Protection Plan, the means of warranty fulfillment on the product is to ship the

replacement item to you, or at Avaya’s discretion, to dispatch a technician to repair or replace the

product.

Power surge protection will be provided with standard product warranty coverage and

post warranty products if the following requirements have been met:

■The equipment was installed in compliance with the installation instructions

contained in the PARTNER ACS Installation, Programming and Use document

(Document Number 518-456-803).

■All installed electrical protection equipment must be installed in compliance with

the National Electrical Code, any applicable local standards, and any Avaya

specified site requirements.

■“Proper protection” installed at the time of the power surge or lightning strike. This

“proper protection” must be at least equal to that available from Avaya

(see following).

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

AVAYA’S OBLIGATION TO REPAIR, REPLACE, OR REFUND, AS SET FORTH ABOVE, IS

YOUR EXCLUSIVE REMEDY.

EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AVAYA, ITS AFFILIATES, SUPPLIERS,

AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY

DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE.

Limitation of Liability 0

Except as provided below, the liability of Avaya and its affiliates and suppliers for any claims,

losses, damages, or expenses from any cause whatsoever (including acts or omissions of third

parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed

the lesser of: (1) the direct damages proven; or (2) the repair cost, replacement cost, license fee,

annual rental charge, or purchase price, as the case may be, of the equipment that directly gives

rise to the claim. Except as provided below, Avaya and its affiliates and suppliers shall not be liable

for any incidental, special, reliance, consequential, or indirect loss or damage incurred in

connection with the equipment. As used in this paragraph, consequential damages include, but

are not limited to, the following: lost profits, lost revenues, and losses arising out of unauthorized

use (or charges for such use) of common carrier telecommunications services or facilities

accessed through or connected to the equipment. For personal injury caused by Avaya’s

negligence, Avaya’s liability shall be limited to proven damages to person. No action or proceeding

against Avaya or its affiliates or suppliers may be commenced more than twenty-four (24) months

after the cause of action accrues. THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN

EXCLUSIVE REMEDY.

Preventing Toll Fraud 0

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party

(for example, a person who is not a corporate employee, agent, subcontractor, or working on your

company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and

that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications

services.

If you suspect you are being victimized by toll fraud and you need technical support or assistance,

call the Avaya Customer Care Center at 1 800 628-8888.

AC Protector Line Protector

147D provides 4 AC outlets and 3 CO line

protectors.

PEC 8310-028; Material code 407939461

U.S. Indirect 8310-028-P

146C adds 4 CO lines to 147D

PEC 8310-004; Material code 105122

U.S. Indirect 8310-004-P

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

Providing Telecommunications Security 0

Telecommunications security (of voice, data, and/or video communications) is the prevention of

any type of intrusion to (that is, either unauthorized or malicious access to or use of your

company’s telecommunications equipment) by some party.

Your company’s “telecommunications equipment” includes both this Avaya product and any other

voice/data/video equipment that could be accessed via this Avaya product (that is, “networked

equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on

your company’s behalf. Whereas, a “malicious party” is anyone (including someone who may be

otherwise authorized) who accesses your telecommunications equipment with either malicious or

mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or

asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

■Utilization (of capabilities special to the accessed equipment)

■Theft (such as, of intellectual property, financial assets, or toll-facility access)

■Eavesdropping (privacy invasions to humans)

■Mischief (troubling, but apparently innocuous, tampering)

■Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or

its networked equipment. Also realize that, if such an intrusion should occur, it could result in a

variety of losses to your company (including, but not limited to, human/data privacy, intellectual

property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s

Telecommunications Security 0

The final responsibility for securing both this system and its networked equipment rests with you –

a system administrator, your telecommunications peers, and your managers. Base the fulfillment

of your responsibility on acquired knowledge and resources from a variety of sources including but

not limited to:

■Installation documents

■System administration documents

■Security documents

■Hardware-/software-based security tools

■Shared information between you and your peers

■Telecommunications security experts

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

To prevent intrusions to your telecommunications equipment, you and your peers should carefully

program and configure your:

■Avaya-provided telecommunications systems and their interfaces

■Avaya-provided software applications, as well as their underlying hardware/software platforms

and interfaces

■Any other equipment networked to your Avaya products

Avaya does not warrant that this product or any of its networked equipment is either immune from

or will prevent either unauthorized or malicious intrusions. Avaya will not be responsible for any

charges, losses, or damages that result from such intrusions.

Federal Communications Commission (FCC)

Interference Information 0

References to FCC regulations are not applicable outside of the U.S.

Class A Compliance 0

This equipment, in the five-slot configuration and in the two-slot configuration with a 308EC, 012E,

PARTNER MAIL VS, or PARTNER Messaging module, has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of FCC rules.

These limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the instruction

manuals, may cause harmful interference to radio communications. Operation of this equipment in

a residential area is likely to cause harmful interference, in which case the user will have to correct

the interference at his or her own expense.

Class B Compliance 0

The stand-alone PARTNER ACS processor module configuration and the two-slot configuration

using a 200, a 206, or a 400 module have been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of FCC rules.

These limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a residential environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the instruction

manuals, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation.

PARTNER®Advanced Communications System Installation, Programming, and Use

A. Customer Support

If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

■Reorient the receiving television or radio antenna where this may be done safely.

■To the extent possible, relocate the receiver with respect to the telephone equipment.

■Where the telephone equipment requires AC power, plug the telephone into a different AC

outlet so that the telephone equipment and receiver are on different branch circuits.

Federal Communications Commission Statement 0

Part 15: Personal Computer Statement. This equipment has been certified to comply with the

limits for a Class B computing device, pursuant to Subpart J of Part 15 of FCC Rules. Only

peripherals (computing input/output devices, terminals, printers, etc.) certified to comply with the

Class B limits may be attached to this computer. Operation with noncertified peripherals is likely to

result in interference to radio and television reception.

Part 68: Network Registration Number. This equipment is registered with the FCC in

accordance with Part 68 of the FCC Rules. The FCC Part 68 registration numbers are printed on

the label located on the side of the control unit.

Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner

that does not provide proper answer-supervision signaling is in violation of Part 68 Rules. This

equipment returns answer-supervision signals to the public switched network when:

■Answered by the called station

■Answered by the attendant

FCC Notification and Repair Information 0

This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance

with those rules, you are advised of the following:

Means of Connection: Connection to the telephone network shall be through a standard network

interface jack USOC RJ11C. These USOCs must be ordered from your local telephone company.

FCC compliant line cords are provided with Line and Line/Extension Modules for connecting to the

telephone company provided USOC RJ11C jacks. Use only FCC compliant line cords and jacks

for these connections.

This equipment may not be used with party lines or coin telephone lines.

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