Audientes Ven Manuel utilisateur

User Manual

VenTM INSTRUCTION MANUAL 2

TABLE OF CONTENTS

I. General Information

II. Overview

III. Using Ven – the basics

a. How to charge the headset

b. How to turn the headset on and off

c. How to check how much battery you

have left

d. How to wear Ven

e. Choosing the right size ear tip and

sleeve

IV. Getting started

a. Your hearing test

V. Using the Audientes App

a. How to install the Audientes App

b. How to connect Ven to the Audientes

App

VI. Using Ven

a. What to expect

b. Fine-tuning Ven

c. Connecting Ven to Bluetooth

d. Talking on the phone

e. Listening to media ﬁles

VII. Troubleshooting

a. Frequently Asked Questions (FAQ)

b. Resetting Ven

c. Updating Ven

VIII.Legal Information

VenTM INSTRUCTION MANUAL 3

Section I - General Information

Section I: General information

INTENDED USE

Ven is intended to be used as a hearing aid for individuals 18 years of age or older with perceived

mild to moderate hearing loss.

You can ﬁt Ven according to your individual hearing loss, without prior access to a hearing test

and hearing care professionals. You can do this by running a hearing test (on the device or via the

Audientes app) and by manually adjusting sounds using the headset.

Ven is intended for sale directly to the consumer without the assistance of a hearing care

professional.

If you experience any of the following before starting to use or while using Ven, you should contact

a healthcare professional:

pain or discomfort in the ear;

sudden onset or rapid worsening of tinnitus (ringing in the ear);

redness, swelling or itching on skin areas in contact with the device;

sudden or rapid progression in hearing loss; and/or

ear infection or active discharge from one or both ears.

Before you begin to use a hearing aid, it is good health practice for people with hearing loss to

have a medical evaluation by a licensed physician (preferably one specializing in ear health). This

will ensure that any medical conditions affecting your hearing are identiﬁed and treated.

SOFTWARE UPDATES

Audientes will regularly release software updates for Ven. These updates will automatically be

made available in the Audientes App.

SMARTPHONE COMPATIBILITY

The Audientes app is compatible with:

Android phones running version 7 and later, with 2GB Ram or more, and

iPhones running iOS 13.0 or later.

ANNUAL SERVICE

Audientes recommends that you service your Ven headset once a year at an authorized Audientes

dealer.

CUSTOMER SERVICE

WARNING: It is generally not recommended to use Ven in the rain. Please do not remove

the earpiece wires from the headset if you’re outside in the rain. Water should not come in

contact with the sockets where you plug in the earpiece wires.

VenTM INSTRUCTION MANUAL 4

Section I - General Information

If you have questions about your Audientes product or if you need technical assistance, please

send an email to support@audientes.com.

CONTACT AUDIENTES

Audientes HQ

Teknikerbyen 5

2830 Virum

Denmark

Audientes India

H.No. 1-89/A/8, Plot no 8

Survey no 31 to 36

Serilingampally mandal

Ranga Reddy district

Telangana 500081

This guide is applicable for the 1.0 version of Ven and the most recent version of the Android Audien-

tes App. Get the latest version of the user guide and see a complete list of consumer warnings and

precautions at audientes.in/guides

Section II - Overview

VenTM INSTRUCTION MANUAL 5

Section II: Overview

WHAT’S IN THE BOX

Ven headset

Silicon ear sleeves

Silicon ear tips

Travel pouch

USB charging cable

VEN OVERVIEW

Everything you need to hear the world around

you is in the Ven headset.

side view side view

angled view

(open)

side view

(open)

4 4

5 5

Section II - Overview

VenTM INSTRUCTION MANUAL 6

Number Icon What is it How does it work

1Indicator light Green Headset is on and the hearing test has

already been completed.

Magenta Blinks every four seconds if no hearing

test has been carried out; headset has

a low battery; is powering off; is muted;

the hearing test has failed or was can-

celed; to indicate master reset.

Blue Headset is searching for a Bluetooth

device for ﬁrst Bluetooth pairing; for

successful Bluetooth pairing, the blue

light shows for ﬁve seconds.

Yellow Headset is charging.

White Indicates ongoing hearing test; on-

going phone call; streaming audio

from the Bluetooth device.

2USB port Use this port to plug in the charging cable. See “How

to charge the headset” section for more information.

3Power button Press and hold the button to turn Ven on or off. You

can also quickly press this key to check the battery

level when Ven is on (see “How to check how much

battery you have left” for more information).

4+Volume up

button

Use this key to turn the volume in your headset up.

Press and hold this key to mute the volume in both

ears. Note: You can adjust the volume in each ear

separately. See the “How to manage the volume”

section for more information.

5-Volume down

button

Use this key to turn the volume in your headset

down. Note: You can adjust the volume in each

ear separately. See the “How to manage the

volume” section for more information.

6PProgram button Use this key to change hearing programs (see

the ”How to select a program” section for more

information). Press and hold this key for four

seconds to start a new Bluetooth pairing. Press and

hold both P and for eight seconds to delete

any previous Bluetooth pairings from Ven.

7Hearing test

button

Press and hold this key for one second to start your

hearing test. (See the “Your hearing test” section

for more information)

8Silicone ear

sleeves

Left (L) and Right (R) variations

Three sizes for each variation: small, medium & large

9Silicone ear tips Left (L) and Right (R) variations

Three sizes of closed ear tips: small, medium & large

10 Microphone Captures sounds from the world around you, and

your voice when you’re using Ven to make or receive

phone calls. (see the “Talking on the phone”

section for more information)

Section II - Overview

VenTM INSTRUCTION MANUAL 7

THE AUDIENTES APP

You can choose to use Ven as a standalone hearing aid, or together with the Audientes App. The

Audientes App makes it easier for you to use and customize Ven. Audientes therefore recommends

that you use Ven together with the Audientes App.

Use the app to:

Perform your hearing test

View your latest audiogram (i.e. the results of your hearing test)

Switch between different hearing programs (See the “How to select a program section” for

more information)

To ﬁnd out if you can use the Audientes App with your smartphone, see the “Technical

speciﬁcations” section. To ﬁnd out how to install the app, see the section “Using the Audientes

App”.

Section III - Using Ven - the basics

VenTM INSTRUCTION MANUAL 8

Section III: Using Ven - the basics

HOW TO CHARGE THE HEADSET

To charge the headset:

. Plug the USB charging cable into the USB port on Ven.

. Plug the USB charging cable into the USB port.

. Plug the USB charging cable into a standard USB charger approved for use in domestic

electrical appliances [3W/3V/1A] (not included).

. Plug the USB charger in an electric outlet.

. When the headset is charging, the indicator light will be yellow.

. When the headset is fully charged, the indicator light will be green.

Tip: You can also charge Ven by plugging the USB charging cable into the USB port of a computer.

Note: You should not use the device while it’s charging.

How to turn the headset on and off

To turn on Ven:

Once Ven is charged, remove the charging cable. Press and hold the Power button on the headset.

The indicator light will ﬂash green.

To turn off Ven:

Press and hold the Power button on the headset. The indicator light will ﬂash magenta until the

headset turns off.

How to check how much battery you have left

To check the battery level using Ven:

When the headset is on, quickly press the Power button. The indicator light will then tell you how

much power you have left.

If the indicator

light is:

You have:

Green More than 50% power left

Yellow Between 20-50% power

left

Magenta Between 5-20% power left

Magenta

ﬂashing

Less than 5% power left

Section III - Using Ven - the basics

VenTM INSTRUCTION MANUAL 9

HOW TO WEAR VEN

Your Ven headset has two main parts: the headset, which goes around your neck (or under your

shirt collar), and the earpiece, which goes into each ear. The earpiece consists of an ear sleeve and

an ear tip, which you can change according to your needs.

This is the right way to wear Ven:

Choosing the right size ear tip and sleeve

Ven comes with three different sizes of ear sleeves and tips, so you can ﬁnd the size that ﬁts your

ears. The medium size ear sleeve and tip have already been attached to the headset. However,

if this size doesn’t ﬁt comfortably in your ears, you should remove the sleeve and tip and try the

other sizes.

NOTE: You can also try mixing the sizes of ear tips and sleeves, e.g. attaching the small ear tip to

the medium sleeve.

To change the ear sleeve and tip:

. Remove the ear tip and ear sleeve from the earpiece.

. Place the new ear sleeve over the earpiece. Make sure you match the sleeve for the right ear

with the right earpiece, and the sleeve for the left ear with the left earpiece.

. Place the ear tip on the ear sleeve.

The Audientes (a) logo should be

facing upward.

Section IV - Getting Started

VenTM INSTRUCTION MANUAL 10

Section IV: Getting started

YOUR HEARING TEST

When you ﬁrst start to use Ven, you’ll need to complete a hearing test.

There are two ways to perform your hearing test:

. Use Ven.

. Use the Audientes App.

NOTE: Ven will act as a sound amplifying device until you complete the hearing test.

To conduct your hearing test using Ven:

Step 1: Make sure you’re in a quiet place before you start the hearing test. Make sure the headset is

turned on.

Step 2: Place the headset around your neck, and place the earpieces ﬁrmly in both ears.

NOTE: If the earpieces don’t ﬁt ﬁrmly in your ear, see Choosing the right size ear tip and sleeve. see

”Choosing the right size ear tip and sleeve”.

Step 3: Press and hold the button for at least one second. You will hear a voice prompt

informing you that the hearing test is starting, after which the hearing test begins.

Step 4: When the hearing test begins, you will hear a tone in one of your ears. Each time you hear

the tone, quickly press any button on the headset.

Step 5: The hearing test is ﬁnished when you have completed the test in both ears. The hearing

test is ﬁnished when the test is completed in both ears. Once the test is complete, you will hear a

voice prompt informing you that the test has been completed successfully. After approximately

20 seconds, Ven is then calibrated to your hearing proﬁle and you will be able to hear the world

around you.

NOTE: The hearing test usually takes between

3 and 10 minutes. In rare cases, it can take up

to 20 minutes to complete. If you need to stop

the hearing test before it’s ﬁnished, press and

hold the button.

How to conduct your hearing test using the Audientes App

To conduct your hearing test using the Audientes App:

Step 1: After you’ve downloaded the Audientes App (See the section, “How to install the Audientes

App” to ﬁnd out how to do that), open it on your smartphone.

Step 2: Make sure Ven is paired with the Audientes App. (See the section, “How to connect Ven to

the Audientes App” to ﬁnd out how to do this.)

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