AT&T Spirit Communications System Guide d'installation

SPIRIT™

C o m m u n i c a t i o n s S y s t e m

U s e r T r a i n i n g W o r k b o o k

AT&T

CONTENTS

TABLE OF CONTENTS

WELCOME

Using Other Training Materials

TELEPHONE OVERVIEW

Recognizing a Call by Ringing Patterns

Flashing Light Patterns

Adjusting the Ringer, Receiver, & Speakerphone Volume

STANDARD FEATURES INTRODUCTION

Placing an Outside Call Using the Receiver

Placing an Outside Call Using the Speakerphone

Placing an Internal Call

Answering an Outside Call

Answering an Internal Call

Hands Free Answering on Intercom

Muting Office Sounds

Re-Calling Without Redialing

Reserving a Line

Picking Up Another’s Call

Placing a Call on Hold

Being Reminded of a Call on Hold

Transferring a Call

Getting Back a Transferred Call

Conducting a Conference Call

Adding an Outside Line to a Call

Additional Conference Call Functions

Making an Announcement to All System Users

Responding to a Page

Leaving Messages for Another

Responding to the Message Indicator

Do Not Disturb

Additional Standard SPIRIT System Features

PROGRAMMABLE FEATURES INTRODUCTION

The SpeedCall Feature

Storing Personal SpeedCall Numbers

Using SpeedCall

Changing Personal SpeedCall Numbers

Programmable Features only for 24-Button Phones

CUSTOMIZED FEATURES

System Features

Telephone Features

Getting Started

WELCOME

Using This Self-Guided Workbook

Welcome to the SPIRIT Communications System!

You are about to become acquainted with an easy-to-use communications system. In

about one hour you will know how to use the many features of AT&T’s SPIRIT

Communications System.

Your phone is ready to use the moment it is installed. It offers all of the features you’ll

probably ever need. But if you want to get a little fancier, you have some options, too.

This Workbook will be the primary tool in teaching yourself to use the system. It will

present most of the SPIRIT system’s features to you as follows:

●

A brief description of the feature.

●

An example of how you might use the feature.

●

The step-by-step actions to take in using the feature.

●

The results you can expect from that feature.

Some SPIRIT system features must be programmed into the system. For those, you will

be guided to the programming procedure. All of the custom features are in a separate

section near the back of the Workbook. Because many of the programmable features

affect all phones in the system, someone in your organization should be the System

Administrator to make any necessary changes.

Getting Started

Using Other Training Materials

In addition to this Self-Guided Workbook, you have access to other materials to help you

use your telephone system. They are:

●

The

User Manual

– A twenty-page booklet that summarizes how to use all of the

features of the system. It also tells you which customized features are available.

The

Reference Card

– A two-sided card enclosed in a clear vinyl envelope that

abbreviates even further how to use the system’s basic features. It also has a place

for you to record the names and “SpeedCall” code numbers of those people whom

you call frequently. The Reference Card is small enough to sit near or under your

phone for quick reminders of how to use it.

The

Administration Manual

– A detailed manual that describes how to program the

customized features. One Administration Manual comes with each system. The System

Administrator in your organization will be responsible for implementing the customized

features. S/he will keep the Administration Manual and use it as needed.

If possible, team up with one or more SPIRIT system users in your organization and go

through this workbook together. This will be especially helpful when practicing the

intercom features. While you may also find this Workbook useful as a reference later, we

recommend that for your first time through you follow it the way it is presented. Begin

here and move page-by-page to the end.

Good Luck!

TELEPHONE OVERVIEW

SPIRIT System Telephones

Your SPIRIT system telephone looks like one of the drawings below:

Identify which one you have.

6-Button Telephone 24-Button Telephone

Recognizing Calls

Recognizing A Call By Ringing Patterns

You will be able to tell what type of call is coming in by listening to the ring. It will

sound differently for different calls.

●

When a call comes in from the OUTSIDE, you will hear TWO SHORT RINGS repeated

until you answer.

When you are being called by INTERCOM from another SPIRIT user in your

organization, you will hear ONE LONG RING.

When a call is being TRANSFERRED to you, you will hear ONE SHORT RING, ONE

LONG RING.

If you have transferred a call and it goes unanswered, or if you have reserved a line

that is busy and it becomes available, you will hear THREE SHORT RINGS.

When a call comes in and your telephone is in use, you will hear ONE LOW-VOLUME

RING.

Recognizing A Call By Flashing Light

Whenever there is a call either from the outside or internally, there will be a flashing

light. You can tell how that call is being handled by looking at the pattern of the flash of

the indicator Light. Indicator lights are located next to, and correspond with, the Line

Buttons. (NOTE: Not all of the available lines will necessarily be used on your system.

The SPIRIT system model 308 has a maximum of three lines, and the SPIRIT system

model 616 has a maximum of six.)

6-Button

24-Button

Light Patterns

Flashing Light Patterns

The flashing light patterns will vary as follows:

●

If you are using a particular line, the corresponding light will repeat a VERY LONG

ON and VERY SHORT OFF pattern.

If someone else is using a line, the corresponding light you see on your phone will be

steadily ON.

When a call is coming in, you will see repeated a LONG ON, LONG OFF pattern.

When someone has not answered a call you have transferred or a line that you have

reserved becomes available, you will see repeated a SHORT ON, SHORT OFF

flashing pattern.

When you place a call on hold, the light next to that line will show a SHORT ON,

VERY LONG OFF flash pattern.

If someone else on the system places a call on hold, you will see on your phone TWO

SHORT ONS, VERY LONG OFF pattern.

As you progress further in this Workbook and try out various features, we will remind

you which light flash patterns to look for.

Volume Control

Adjusting The Ringer, Receiver, And Speakerphone Volume

Maybe you don’t want to turn your ringer off, but you would like to make it quieter.

When lifting the handset, you might like to increase the volume of the voice on the

other end. And when you are using the speakerphone, you might want to lower the

volume to avoid disturbing your officemate. To adjust each of these volumes individually,

look to the VOLUME CONTROL on the phone.

Ringer Volume

The phone must not be in use when you are adjusting the ringer volume (i.e., you must

not be on the phone). However, you may adjust the volume while the phone is ringing.

ACTION OUTCOME

1. Press the “UP” arrow to RAISE

You will hear a brief ring at the new

the volume level.

louder volume.

2. Press the “DOWN” arrow to

You will hear a brief ring at the new

LOWER the volume level.

quieter volume.

NOW YOU TRY IT . . .

Follow each of the two action steps and listen for the outcome. Adjust the

volume to your liking.

Receiver Volume

You can only adjust the volume of the receiver while you are using the handset on a

call. While the outside person is talking, move the VOLUME control up and down until

the voice you hear on the receiver is at an acceptable level.

Speakerphone Volume

You can only adjust the volume of the voice coming out of the telephone speaker while

you are using the speakerphone on a call. While the outside person is talking, move the

VOLUME control up and down until the voice you hear over the speakerphone is at an

acceptable level.

STANDARD FEATURES

Standard Feature Introduction

As we said earlier, the telephone sitting in front of you probably has all the features you

will ever need built right into it. The standard telephone features in the SPIRIT system

include:

●

Placing a call to an outside party.

Placing an intercom call to someone in your organization.

Answering an outside call.

Answering an intercom call.

Placing a call on hold.

Transferring a call.

Talking to more than one party at a time.

Making an announcement throughout the system.

Knowing, by looking at your phone, that someone else in your organization has a

message for you.

Turning your phone off to outside and transferred calls.

●

For the next several pages you will learn how to use these features.

Outside Call

Placing An Outside Call Using The Receiver

Your system may be set up so all you have to do to get an outside line is:

ACTION

Pick up the receiver.

OUTCOME

You’ll hear a dial tone; an indicator

light will go on next to the line you

have accessed. If the above does not

happen when you pick up the receiver,

your system may be programmed with

the Auto Line Selection

off.

If so, you

also need to press a line button. Find

out how your system is programmed

from your System Administrator.

Dial the number you want. (If your You’ll be connected with the outside

system is part of a larger PBX or

party.

switchboard system, dial the PBX

code first.)

Even if your system is programmed with the Auto Line Selection feature

on,

you will still

need to press a button if you want a

specific

line (e.g., a WATS line). When you want to

use it, press the corresponding line button before you pick up the receiver and dial.

Placing An Outside Call Using The Speakerphone

If you have used a speakerphone before, you know how convenient it is. The SPIRIT

system allows you to listen and talk to another party without having to use the receiver.

Think of all the times that would be handy: When you want to write or type notes while

on the phone; when you are calling an information service that has a recorded message

such as the weather, time, or stock report; when you call a company and are put on

hold.

Another great use for the speakerphone is to share your phone conversation with one or

more persons in your office.

You can use the receiver and the speakerphone interchangeably for all SPIRIT system

features. When you want to place or answer a call from an outside caller without lifting

the receiver, following these steps:

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