AT&T MERLIN Plus Guide de l'utilisateur

AT&T

MERLIN

Plu

COMMUNICATIONS SYSTEM

System Planner

1988 AT&T

Issue 1

September, 1988

Printed in USA

NOTICE

The information in this document is subject to change without notice. AT&T assumes no responsibility

for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T.

To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and

include the document number 999-501-141 with your order.

System Planner

Date

Name

Address

Phone

DOSS Order No.

The information you supply on the enclosed forms will enable your AT&T Service Technician to install

your new MERLIN Plus Communications System so that it works exactly as you want. It is important

that you provide this information

prior to installation.

In addition to installing your system, the Service

Technician will train someone from your company to use it, so you

must

have someone present during the

installation.

What is the name and phone number of the person who will be present when your system is installed?

Name

Phone

DIAL SIGNALS

LONG DISTANCE DIALING

TRANSFER RETURN

INTERVAL

CALL REPORT

Fill out the attached System Planner Configuration Form, including the Voice

erminal Assignment section, using the following guidelines:

Under

Dial Signals,

check one of the following:

●

Touch-Tone —if

all

of your telephone lines are Touch-Tone lines

●

Rotary (Pulse) —if one or more of the lines are rotary-only lines

Under

Long Distance Dialing

check one of the following:

●

Toll-Prefix —if you have to dial a 1 or 0 before the area code when making

a long distance call

●

Area Code Only —if you don’t have to dial a 1 or 0 before the area code

Under

Transfer Return Interval,

check one of the following:

●

Return —if you don’t want transferred calls returned to the originator

●

Rings —if you want transferred calls to return after more or less than

four rings which is the default (fill in the blank with the appropriate

number —up to nine rings)

Under

Call Report,

complete the following if you have the optional data

collector and printer:

●

Put a check mark in the box next to Outgoing Calls Only if you want to

record only outgoing calls.

Put a check mark in the box next to Incoming and Outgoing Calls if you

want to record both incoming and outgoing calls.

System Planner 1

MUSIC-ON-HOLD

●

For either selection above, fill in the Minimum Duration of a call (0

through 9 minutes) before it is recorded. If 0 is selected, calls will be

recorded after ten seconds.

Under

Music-on-Hold,

put a check mark next to the appropriate music

volume to adjust the volume through administration, if you have an optional

audio source connected to the Music-on-Hold jack.

BACKGROUND MUSIC

Under

Background Music,

put a check mark next to the appropriate music

volume to adjust the volume through administiation, if you have an optional

audio source and an optional loudspeaker paging system.

OUTSIDE TELEPHONE

Under

Outside Telephone Lines,

enter the

telephone number

and

line type

for

LINES

each of your outside lines. For example, enter “CO” (for Central Office) for

regular lines, “FX” for a Foreign Exchange line, etc.

AUTOMATIC SYSTEM

Under

ASA Line Assignments,

follow the instructions below if you are

ACCESS

planning to use any of the ASA features—Call Forwarding Direct Extention

Dialing Remote Line Access, or System Answer.

●

Enter an “I” for the line(s) in the incoming line group for each ASA

feature you are using.

●

If you entered an “I” for an incoming Call Forwarding line, you must also

enter an “O” for the line in the outgoing Call Forwarding line group.

●

For each ASA feature you’ve selected, specify the number of rings

(0 through 9) you want before the call is answered by the feature. If 0 is

selected, calls will be answered immediately.

VOICE TERMINAL

ASSIGNMENTS

Under

Voice Terminal Assignments:

●

Write in the

name

of the system attendant and the attendant’s

location

to Intercom (Icom No.) Number 10.

Next to the remaining intercom numbers (11-29); write in the

names

and

work

locations

of the people who will have MERLIN system voice

terminals. (See NOTE.) Also, indicate the

type

of voice terminal (5-, 10-,

22-, or 34-Button) each person is assigned.

NOTE:

If you will be using any of the Automatic System Access (ASA)

features, write ASA next to Icom. No. 18. If you will be using the Busy

Buster and/or the Call Report Feature, write BB/Reports next to Icom.

No. 19.

For each

line

(A-H) associated with each intercom number, indicate

whether it will be button free, that is, the incoming line will ring at the

voice terminal but will not have a button associated with it. If a voice

terminal will have button free line assignments, write in the abbreviation

for the ringing option you want:

= the line will ring at that telephone

= the line won’t ring

2 System Planner

CALL

Draw a circle around the ringing option you’ve selected for the button

free line assignments. Now for the remaining lines to be assigned to

buttons on the voice terminals, use the following abbreviations for the

ringing options:

= the line

N=the line

= the line

rings immediately

won’t ring

rings after a delay

Any ringing options circled on the form must be administered for Button-

Free Line Operation.

●

For

Automatic Line Selection Sequence,

enter the line letters assigned to each

telephone in the order that they will be selected by that telephone. See

the example, where the President wants line C, a private line to be

selected first, and also wants access to all of the other lines. The entry is

C, A, B, D.

RESTRICTIONS

Under

Call Restrictions,

indicate the type of call restriction, if any, for each

voice terminal in the system:

Disallowed List

Unrestricted

Toll Restricted

Outward Restricted

Allowed List

Voice terminals that have a Disallowed list assigned to

them cannot make specified calls. Follow the

directions to complete the Disallowed List Entry Form

under “Call Restrictions, Disallowed List, and Allowed

List Entry Form.” Then, put a check mark next to

each voice terminal you’re assigning the Disallowed

list.

Unrestricted voice terminals are able to make any kind

of outside call. Put a check mark next to each voice

terminal that is able to make unlimited outside calls.

Toll Restricted voice terminals are able to make local

but not long distance calls. Put a check mark next to

each voice terminal that can make local calls but not

long distance calls.

An Outward Restricted voice terminal cannot make

any outside calls. Put a check mark next to each voice

terminal that cannot make any outside calls.

Assigning Allowed Lists to voice terminals permits

them to make specified calls regardless of restrictions

placed upon them. Follow the directions to complete

the Allowed List Entry Form under “Call Restrictions,

Disallowed List, and Allowed List Entry Form.”

Then, enter the allowed list number(s) for each

restricted voice terminal that you want to be able to

make specific calls.

System Planner 3

PAGING GROUPS

VOICE TERMINAL

ASSIGNMENT FORMS

PROGRAM MODE LOCK

PARTIAL SYSTEM SPEED

DIAL FORM

CALL RESTRICTIONS,

DISALLOWED LIST, AND

ALLOWED LIST ENTRY

FORM

Under

Paging Groups,

check the appropriate column(s) to indicate which

paging group (Group 1 or Group 2) each person will be assigned.

NOTE:

This is a MERLIN Plus system feature and does

not

require

any additional equipment.

Your MERLIN Plus system comes with the

first ten positions (Icom Nos.

10-19) assigned to Group 1 and the

second ten positions (Icom Nos. 20-29) assigned to Group 2.

There are two choices given under

Voice Terminal Assignment Forms.

Put a

check mark in the

Templates Form

column if you’re assigning one of the four

preprogrammed templates (see page 9 and 10) to the voice terminal. Place a

check mark in the

Custom Form

column if you are custom-designing a

template for the voice terminal.

●

Voice Terminal Template Assignment Form:

In the space provided next

to the appropriate preprogrammed voice terminal template on page 9 or

10, write the intercom number of each voice terminal to which that

template applies.

Voice Terminal Custom Assignment Form:

Be sure you have enough

copies of the different sizes of voice terminal forms. Make as many

photocopies of page 11 as necessary. For each voice terminal that is to

have customized assignments, choose the form showing a matching

number of buttons (5, 10, 22, or 34). Write the intercom number in the

space provided on the form; then write on the button illustrations the

names of the features you want to assign to the feature buttons on each of

these voice terminals.

Under

Program Mode Lock,

put a check mark next to any voice terminal that

you want to prevent individuals from reprogramming.

On the

Partial System Speed Dial Form,

write in the appropriate information:

●

Enter the

numbers

(telephone or account) and the

names

for the numbers

that you will want the people in your system to be able to dial using an

abbreviated code. Put a check mark in either the

telephone

account

number column to indicate whether the number you’ve listed is a

telephone number or an account number.

NOTE:

It may be useful to assign telephone numbers to the two-digit

codes (60 through 89) and account numbers to the three-digit codes

(900 through 999) or vice versa.

• Check the Private box if you do

not

want the number to appear on Call

Reports and on voice terminal displays. Private numbers, however, do

appear on System Feature Reports.

●

Check the Restriction override box if people who are normally restricted

from making outside calls should be able to dial these numbers.

You can use Call Restrictions to prevent outside calls (both local and long

distance) from being made from some or all voice terminals. You can use the

Disallowed List to prevent billable calls being made from some or all of the

voice terminals in the system to numbers with the 900 area code, the 976

exchange, or other numbers as desired.

4 System Planner

KEY TO FEATURE

ABBREVIATIONS

Using Allowed Lists and System Speed Dial codes you can permit calls from

call restricted voice terminals to specific telephone numbers, local exchanges,

or area codes. By combining Call Restrictions with selected exceptions, you

can control outgoing call traffic and associated costs wihout placing

unreasonable restraints on the people in the business.

Under “Number” on the

Disallowed List Entry Form

enter billable numbers,

area codes, etc., that you want to disallow.

NOTE:

For example, to disallow calls to the 900 area code, enter the

following on the list:

1900

In the space provided next to “List 01” on the

Allowed List Entry Form,

write

in the name, if any, that you want to use to identify the list, such as

“Emergency Numbers” or “California Suppliers.” Then, under “Number,”

write the area codes, local exchanges, emergency numbers or other telephone

numbers that are appropriate for that list. According to the needs of the

business, name and add numbers to other allowed lists in a similar fashion.

The following table identifies the abbreviations used for the voice terminal

template labels and forms. For more information about each of these

features, refer to Section 5, “Reference,” in the

MERLIN Plus System Manual.

Abbreviation

CPl0

DXD

DND

Hold

LND

ROVRD

SND

Feature

Auto Intercom

Busy Buster

Call Forwarding

Call Pickup Intercom 10

Direct Extension Dialing

Do Not Disturb

Exclusive Hold

Last Number Dial

Ring Override

Saved Number Dial

System Planner 5

System Planner Configuration Form

Partial System Speed Dial Form

8 System Planner

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