Asus ZenScreen Touch MB16AMT Manuel utilisateur
Troubleshooting Guide
[LCD Monitor] MB16AMT- How to keep using the MB16AMT when
system shows low battery warning message?
Product MB16AMT
System shows the "low battery" warning message. What should I do if I want to keep using
MB16AMT ?
The system will show low battery warning when the power is under 20%.
We suggest you to charge the device via inbox QC3.0 adapter if connecting with your Android
phone; or choose “Charging from NB/PC” in OSD if connecting with NB/PC to extend battery
life.
However, it's normal that the battery will still be consumed even when charging from NB/PC
USB due to USB charging is usually insufficient for MB16AMT, but this could extend the
battery life.
Battery power still decreasing even after charging by Laptop/ Desktop?
MB16AMT battery power still decreasing even after charging by Laptop/ Desktop
The power output from a Laptop/ Desktop USB is usually insufficient for the MB16AMT. It's
normal that the battery will still be consumed. However, charging from the Laptop/ Desktop
could extend the monitor's battery life.
We also suggest you that adjust the brightness to 40 or lower when using the USB 3.0 solution;
80 or lower when using DP alt mode. This could decrease the MB16AMT's power consumption.
*Power output of each Laptop/ Desktop is based on the design of each brand. Please contact your
PC manufacturer for detailed information.
Can I only use the attached adapter to charge my MB16AMT?
Can I only use the attached adapter to charge my MB16AMT?
We suggest you that use the attached inbox QC3.0 adapter which is tested and certified. Our
device is compatible to both QC3.0 and PD3.0, and you can also use any “QC3.0 or PD3.0
certified” adapter to charge it.
MB16AMT will automatically get power from the external source when set to "off mode".
Therefore, you can either charge it with your laptop or power bank when you cannot find the ac
adaptor.
Why does screen image freeze or stop working after connecting with
Android phone?
Why does screen image freeze or stop working after connecting with Android phone?
This situation could happen due to the phone system settings.
If you connect with a Huawei smart phone, please follow the process below to adjust the
phone system settings:
Settings -> Battery -> App launch -> Find ZenScreen Touch & DisplayLink -> Change to
“Manage manually” -> Press “OK” -> Re-connect your Huawei phone
If you connect with Vivo/OPPO/Sony smart phone, please make sure the “OTG” option
or “USB detection” is activated.
Why doesn't the display work when I connect with my Android phone?
Why didn't the display work when I connect with my Android phone?
Before connecting the LCD monitor with your Android phone, please install the “ZenScreen
Touch” app and the “DisplayLink Presenter” app first from ASUS website or Google Play
Store.
When connecting with your Android phone, messages will pop up asking for connection
permissions for the above two apps.
We strongly recommend you choose “Never Show Again” and press “OK”. When the app
shows “DisplayLink Presenter will start capturing everything that’s displayed on your
screen”, choose “Start now”.
If you don’t choose the correct options, please reconnect the MB16AMT to your phone and then
try again.
How to set up the permission for Full Screen Mode in ZenScreen Touch
app
[LCD] MB16AMT - ZenScreen Touch app Full Screen Mode permission setting
Application version: ZenScreenTouch_v2.1.0
Support Model List: ZenFone 6
Installation :
Please go to Play Store to download the application.
Please follow the below steps for setup :
Step 1 : In Settings, find Apps & Notifications
Step 2 : Find ZenScreen Touch app
Step 3 : Click Permissions
Step 4 : Click Additional permissions
Step 5 : Click "com.asus.ims.extdispctrl.BIND"
Step 6 : Choose "Allow" to complete the setting
Which phones are compatible with ZenScreen Touch MB16AMT?
Which phones are compatible with ZenScreen Touch MB16AMT?
Mobile devices must be equipped with Android version 6.0 or higher and support HID multi-
touch function.
Note: The list below shows the tested models that are compatible with ZenScreen Touch
MB16AMT
ASUS ZenFone 3 5.2" (ZE520KL)
ASUS ZenFone 3 5.5" (ZE552KL)
ASUS ZENFONE 4(ZE554KL)
ASUS ZENFONE 5Q(ZC600KL)
ASUS ZENFONE5 (ZE620KL)
ASUS ROG Phone ZS600KL
HTC U11
Google Pixel 3
HUAWEI P20
HUAWEI Mate 20 PRO
Xiomi MIX 2S
NOKIA 8 Sirocco
SAMSUNG GALAXY S8
Vivo X21
How to keep using the MB16AMT when system shows low battery
warning message?
System shows the "low battery" warning message. What should I do if I want to keep using
MB16AMT ?
The system will show low battery warning when the power is under 20%.
We suggest you to charge the device via inbox QC3.0 adapter if connecting with your Android
phone; or choose “Charging from NB/PC” in OSD if connecting with NB/PC to extend battery
life.
However, it's normal that the battery will still be consumed even when charging from NB/PC
USB due to USB charging is usually insufficient for MB16AMT, but this could extend the
battery life.
Why didn't the touch screen work when connecting with my Android
phone?
The touch screen didn't work when connecting with my Android phone
For MB16AMT device, the touch feature is only available if your Android phone
offers/supports HID multi-touch. Please confirm with your phone manufacturer to ensure its
function availability.
Why does screen image freeze or stop working after connecting with
Android phone?
Why does screen image freeze or stop working after connecting with Android phone?
This situation could happen due to the phone system settings.
If you connect with a Huawei smart phone, please follow the process below to adjust the
phone system settings:
Settings -> Battery -> App launch -> Find ZenScreen Touch & DisplayLink -> Change to
“Manage manually” -> Press “OK” -> Re-connect your Huawei phone
If you connect with Vivo/OPPO/Sony smart phone, please make sure the “OTG” option
or “USB detection” is activated.
Why didn't the touch screen work when connecting with my Android
phone?
The touch screen didn't work when connecting with my Android phone
For MB16AMT device, the touch feature is only available if your Android phone
offers/supports HID multi-touch. Please confirm with your phone manufacturer to ensure its
function availability.
Is MB16AMT working with PC when the battery shows 0%?
Is MB16AMT working with PC when the battery shows 0%?
No, the whole device will be shut down at 0% to protect the battery. We suggest you to charge
the device via inbox QC3.0 adapter immediately.
How to adjust the frequency and resolution of the monitor?
Please follow the steps as below:
(The example is win7.)
1. In the Control Panel(Press the Win+R keys to open Run, type Control, click/tap on OK) ->
Appearance and Personalization -> Display -> Screen Resolution, here can adjust the resolution;
then click Advanced settings to confirm screen frequency.
2. Switch to the page of Monitor; you can know about the Screen refresh rate.
(The example is win10.)
1. Click on the right button of your mouse on an icon of Desktop-> display settings -> Display ->
Resolution, here can adjust the resolution; then click to Display Adapter Properties confirm
screen frequency.
2. Switch to the page of Monitor; you can know about the Screen refresh rate.
3. If you can't adjust the resolution and refresh rate that you want, please check the Supported
Timing List on the user manual of this model. If the monitor can’t reach to the supported timing
spec, please contact ASUS Service Center.
For example VP278 Support Timing List
Please refer the user manual.
Picture or Text blur／Display Position or Resolution not correct／Screen
color is abnormal or random jitter
LCD Monitor Troubleshooting - Picture or Text blur／Display Position or Resolution not correct
／Screen color is abnormal or random jitter
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