Troubleshooting guide
Motor does not respond to the program ming
button or motor does not work.
Problem
Motor is fully charged but is sluggish
lifting the shade.
Motor does not jog when pressing the
programming button on the back of the
remote control.
Intermediate limits cannot be set.
(This usually happens when there are 2
limits too close to each other).
The motor stops suddenly while working.
The motor is noisy.
Cannot program a single motor since
multiple motors respond.
• Motor does nothave enough battery. Charge it for at
least 8 hours prior to use.
• Change the battery in your remote control.
• Check the maximum weight capacity of the
motor to make sure themotor used can handle the load.
• The crown is notproperly tted to the tube.
Move the shade slightly up or down (approximately 10 in)
and try again.
Make sure the motor has made at least 2 full turns
from the preceding limit before doing the “Openning
Program” sequence described in the function to set an
intermediate limit.
The motor has exceeded thermal overheat protection.
Wait for the motor to cool down for approximately 15 min.
• The drive and the crown are not well adapted to the tube.
• The shade is not snug between thebrackets.
• Debris, screws orother items are in yourtube.
Note: The noise level of any motorized shade installed in a cassette or
fascia will always be higher. Take into consideration that a cassette is an
enclosed structure that will behave like an echo chamber.
Place all other motors into sleep mode since multiple
motors are paired to the same channel.
Probable cause and solution
IMPORTANT: The values, recommendations and instructions in this manual may vary at any time without previous notice.
They are not contractual and can not be used as claim for defective merchandise, order cancellations or returns.
For additional information contact your representative or Authorized Dealer.
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