Amer WAP223NC Manuel utilisateur

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QIG2012

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QuickInstall&

TroubleshootingGuide

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WAP223NCCloud‐Managed

WirelessNAccessPoint

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QIG2012

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PackageContents

‐1xWAP223NCIndooraccesspointpoweredbyCloudCommand™

‐1xwallandceilingmounts

‐1x24VPoEpoweradapter

‐1xpowercable

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AmerNetworksIntroduction

ThisinstallguideisfortheAmerNetworksWAP223NCCloud‐Managed

WirelessNAccessPoint(AP)poweredbyCloudCommand.

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Amer’scloud‐managedWi‐Fisolutioncombinesbusiness‐grade

functionalitydeliveredbytheCloudCommandsoftwareplatformwith

high‐performing,affordablehardwaretodeliveranunparalleled

networkingexperience.

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QIG2012

ProductOverview

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BreakthroughBusiness‐

GradeWi‐Fi

AmerNetworks’cloud‐managed

accesspoint(AP)poweredby

CloudCommandisabest‐in‐class

solutionthatprovidesbusiness‐

grademanagementfunctionality

toyourWi‐Finetworksby

deliveringeverythingneededto

deploy,configure,secureand

remotelyadministerthemoneor

multiplelocationsinrealtime.

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ExperiencetheBenefitsofCloudCommand

Designedspecificallytomeettheconnectivity,budgetaryandease‐of‐useneedsofthe

educationmarketaswellasbusinesses,theAmersolutionincludesindoor,outdoorand

extended‐rangeWi‐Fiproducts.ThisQuickInstallGuideisfortheWAP223NCIndooraccess

point.

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CloudCommand,acustomizableonline‐softwareplatformfromPowerCloud™Systems,

powerstheAmerNetworks'portfolio.TheCloudCommandplatformenablesnetworking

administratorstodeployandmanagenetworksthatdelivercoreenterprise‐levelfunctionality

forafractionoftraditionalenterprisecosts.

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UnbeatableCombinationofFeatures&Affordability

Enterprise‐levelfeaturesdeliveredbyAmerinclude(SeeAppendix3forfulllist):

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‐

Remotemanagement

‐

Multi‐locationroaming

‐

Intuitive,real‐timedashboard

‐

Real‐timereporting&alerts

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‐

Enhancedsecurity

‐

Self‐configuringdeployments

‐

Securehotspotwithbillingfeatures

‐

Compliancelogging

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QIG2012

GettingStarted

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1.1.SystemRequirements

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Configurationrequirements:

‐

Internetconnection

‐

ComputerwithaWindows®,Macintosh®,orLinux‐based

operatingsystem

‐

Firefox3.6,Chrome5.0,Safari4.0,IE8.0orlaterversions

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1.2.RegisteringtheAPOnline

Step1:LocatetheuniqueUnitIdentificationCode

(UIC)onthelabelplacedonthebottomoftheAP.

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Step2:Onacompatiblebrowser,gotothe

CloudCommandsite:

http://amer.cloudcommand.com.

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To operate in cloud-management mode, the AP must be registered with the

CloudCommand service. CloudCommand is free for 30 days. It then requires a

subscription, which may be obtained from Amer Networks.

IMPORTANT

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QIG2012

Step3:Choosetheappropriateregistrationoption:

‐

NewCustomer:Createacustomeraccountbyclicking“Create

newaccount.”CloudCommandwillguideyouthroughasimple

step‐by‐stepwizardtoestablishanaccountandcompletethe

setupofyourentirewirelessnetwork.

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‐

ExistingCustomer:Useyourusernameandpasswordtologin.

Onthedashboard’sleftmenubar,select“NewAccessPoint”and

followtheinstructions.

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

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1.3.APDeployment

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1.3.1DeployinganAPwithDynamicIPAddressing(DHCP)

IfyournetworkautomaticallyassignsIP

addresses(DHCPservice),connecttheAP

directlytothenetworkbypluggingan

EthernetcableintotheLANportonthe

bottomoftheaccesspoint.

Somenetworksaredesignedtoprovide

powerviaan802.3afEthernetswitch.Iftheis

thecase,youwillneedtouseaconvertorto

providethe24VrequiredbytheAP.

Otherwise,insertthecable’sotherendinto

the24VPoEpoweradapterportlabeledPoE.

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QIG2012

Next,plugtheEthernetcableintothepoweradapterportlabeledLAN

theninsertthecable’sotherendintoyour

existingswitchorrouterwithInternet

connectivity.Lastly,connectthepowercable

forthe24VPoEpoweradapterintoanoutlet

andpoweruptheadapter.

Thereisnofurthersetupnecessary,aslong

astheAPcanaccesstheInternet.TheAP

willautomaticallyselfconfigureandbeready

touseinseveralminutes.Youcan

reconfigureittoastaticIPusingthe

CloudCommandinterfaceanytimeinthefuture.

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Note1:Fornetworkfirewalls,usethefollowingOUTBOUNDtrafficon

ports:53(DNS),80(HTTP),443(HTTPS),and3478(STUN).Thesesettings

arestandarddefaultsforthelargemajorityoffirewalls.

Note2:Ifcontentfilteringandnetworktrafficmonitoringsoftwarearein

use,ensurethefollowingentriesarewhitelisted:

‐107.20.199.144

‐http://amer.cloudcommand.com+https://amer.cloudcommand.com

‐http://u01.cloudcommand.com+https://u01.cloudcommand.com

‐23.21.195.45

‐http://time.cloudcommand.com

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QIG2012

1.3.2DeployinganAPwithoutDynamicIPAddressing(DHCP)

IfyournetworkdoesnotautomaticallyassignIPaddresses(NoDHCP

service),followthesesteps:

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Step1:ConnecttheAPdirectlytoyourcomputerusinganEthernetcable

andprovidepower.(DoNOTconnectittotheLAN.)

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Step2:ConfiguretheEthernetconnectionofyourcomputerasfollows:

‐IPAddress:192.168.101.50

‐SubnetMask:255.255.255.0

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Step3:LaunchawebbrowserandtypethedefaultIPaddressoftheAP

(http://192.168.101.55).EnterthefollowingUserNameandPassword:

‐UserName:admin

‐Password:password

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Step4:Usingthedropdownmenu,select“NetworkConfiguration.”

Select“static”andcompletetheIPaddress,Netmask,GatewayandDNS

serversinfobasedonwhatyouractualnetworkutilizes.Click“Saveand

Apply.”

Step5:TheAPisnowconfigured.Select“Logout”anddisconnecttheAP

fromyourcomputer.

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QIG2012

Step6:BEFOREconnectingtheAPtotheLAN,logintoyouraccount.On

thedashboard,selectthetab,“NetworkManager”andsub‐tab“Access

Points.”FindyourAP,select“Actions”fromthedropdownmenuand

choose“EditIP.”



Step7:Select“Static”andsetthesamestaticIPconfigurationonthe

CloudCommandinterfaceasintheAP.Bothsettingswillmatch,andthe

connectionwillbemade(recommended).

Alternately,select“Local.”ThissettingallowstheAP’slocal

configurationtobeusedandacceptedbyCloudCommandtoconnectto

thenetwork.

Step8:ConnecttheAPtothelocalareanetwork.Itwillautomatically

receiveitsconfigurationfromCloudCommandasitconnectstothe

Internet.Configurationrequiresseveralminutes.TheAPbecomes

operationalwithitsstatuschangesto“OK”toindicateitisproperly

functioning.

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QIG2012

1.4.CloudCommandDashboard



Loginathttp://amer.cloudcommand.comtoviewyourdashboard.The

dashboardisentrypointintotheCloudCommandvirtualcontroller.This

iswhereyouwillmonitoryournetwork,troubleshootproblems,manage

permissionsofindividualdevicesorchangeyourAP’sconfiguration.

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1–ManageAPs,Connect

Devices,andChange

configurations,Wi‐Fi

NetworkNames,security,

andpasswords

2–ViewAlertsandEvents

andsetupAlert

Notifications

3–DisplaydetailedActivity

ReportsforusersandAPs

4–ViewUserand

Licensing

5–ViewActivityGraphs

6–Viewdevices

connectedtoyourguest

network

7–Viewdevices

connectedtoyour

primarywireless

network



8–ViewAPsbystatus

andconnecteddevices

9–Authorizenew

devicetoconnecttothe

network(IDAonly)

10–Registernew

AccessPointonthe

wirelessnetwork

11‐Monitoralertsin

realtime

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QIG2012

Appendix1–APStatusLevels

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TheAPhasmultipleCloudCommandstatuslevelswhichenableyouto

monitoritsreal‐timeconditionandactivity.ViewanAP’sstatuslogin

the“AccessPoints”sectionoftheCloudCommanddashboard.Sixstatus

levels:

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Registered:APwassuccessfullyregisteredbuthasnotyetconnectedto

CloudCommand.

Starting:Theinitialconfigurationisoccurring.Itrequiresseveralminutes,during

whichtimetheAPisofflineandunabletobroadcast.Thestatusshouldprogress

from“Starting”to“OK.”Startingmayoccurformultiplereasons,includingdevice

managementandsettingschanges.

OK/OK:APisoperational.AnupwardarrowindicatesthattheAPiscurrently

communicatingwiththeCloudCommandServer.Itisnormalbehavior.

Upgrading:TheAPisexecutingafirmwareupgrade.DONOTDISCONNECTfrom

powerorInternetconnection.

NetDegraded:NetworkconnectivitytotheInternetispoor.TheAPoperates

properly,butresponsivenessmaybedelayed.Ifconditionsimprove,thestatus

revertsto“OK.”

Unmanageable:APisnotcommunicatingproperlywiththeCloudCommandservice

forover4minutesalthoughitisstilloperational.TheAPisnotdisconnected.

However,managementisunavailable.IftheAPmovestothisstatethefirsttimeit

isconnected,itmayindicateyourfirewallsettingsmayneedstobeadjusted.This

stateifreachedafteraperiodofproperoperationmayindicateissueswithyour

Internetserviceorhardwareproblemssuchasafailedswitchorrouter.

Disconnected:APisnotcommunicatingwiththeCloudCommandsite.Reasons

includenoInternetconnectivityorimproperfirewallconfigurations.



Additionally,thehardwareunithastwostatuslevels.Whenitshalo

glowsgreen,itisoperational.Whenitglows/flashesamber,thereisa

connectivityissue.

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