Amanda Smart Web Client Manuel utilisateur

Using Amanda Smart Web Client

Introduction

Amanda Smart Web client is a browser based web client used to retrieve voicemail

messages, change mailbox settings, and to control incoming calls from the Amanda

Portal server. Being browser based makes it easy to access the Amanda Portal system

from anywhere within the office network or even the Internet.

This document outlines how to login and use Amanda Portal’s browser based web client

to retrieve messages, change mailbox settings, and use call control. In order to listen to

messages the PC you’re accessing the server from must have a sound card and PC

speakers installed.

Accessing Amanda Portal from a Web Browser

To access Amanda Portal using a web browser such as Microsoft’s Internet Explorer

point your browser to the IP address (or domain name) of the Amanda Portal server PC.

After doing so you’ll be welcomed and offered the option to “Login” or go back to the

previous screen (as shown in figure 1).

Figure 1

To start the login process, click the “Login” button. Clicking the “Back” button will take

your browser back to the previous screen.

Logging into a Mailbox

To login to a mailbox, click the login button. After clicking login you’ll be prompted to

enter a “User name” and “Password” (as shown in figure 2).

Figure 2

User name Enter the mailbox number you wish to login to.

Password Enter the mailbox password.

After entering in a mailbox number (as the “User name”) and the mailbox password,

click the “Ok” button to login to the mailbox.

Using the Links

Once logged in you’ll immediately notice four links at the top of the screen. These links

are used to access different pages within the web client. For example, to access your

messages, click the Messages link. To change mailbox settings, click the Mailbox

Settings link, etc.

The default-starting page is “Mailbox Settings”. You can click on any of the links to

access or to change your options. A brief summary of what you can do by clicking on

each link is:

Messages Click on the messages link to access your voicemail and fax

messages. The messages page consists of three areas, new

messages, saved messages, and the trash bin.

Mailbox Settings Click on the mailbox settings link to view or modify a mailbox’s

configuration.

Call Control Click on the call control link to enable or disable call control. Call

control can only be used when Amanda Portal is configured to

perform call supervision.

Logout Used to logout of the web client.

Blinking Light Descriptions

Below the links for the different pages (Messages, Mailbox Settings, and Call Control)

you’ll notice three buttons. Each button has a specific purpose.

New Message Flashes red when a new message is received in the mailbox.

New Call Flashes red when a new call has been received after Call Control

has been activated. For more information see “Call Control” on

page 11.

Disconnected Flashes red when the web client has been disconnected from the

Amanda Portal server. The user can still view and manipulate

messages and change mailbox settings, but will not receive new

messages or call notifications.

Messages

To access messages, click on the Messages link, this takes you to the messages page. On

this page you can access new messages by clicking the “Display New” button, access

saved messages by clicking on the “Display Saved” button, or delete messages by

clicking the delete checkbox next to a message, clicking “Update Marked” sending the

message to the trash bin. Figure 3 shows mailbox 2020 has received 4 new messages.

Figure 3 – New Messages

Initially, when clicking on the Messages link, it’ll display your new messages first. If you

don’t have any new messages, your saved messages will be displayed instead. To access

saved messages or the trash bin click on the “Display Saved” or “Trash Bin” buttons.

Click the speaker icon

to listen to a message

Private messages can’t be

forwarded

Figure 4 – Saved Messages

Within the messages page, you can perform the following options by clicking on the

appropriate check box, icon, or button. The following lists each option with an

explanation of what it’s used for.

Delete Click the delete check box next to a message to mark it for

deletion. Click “Update Marked” to move messages marked for

deletion to the trash bin. Emptying the trash bin deletes the

messages from the mailbox. Additionally, closing the browser or

logging out of the web client will empty the trash bin.

Play Click on the speaker icon to play an audio message. The icon

below the play column can be a speaker (indicating an audio

message), a fax machine (indicating a fax message), or a page

(indicating a text message).

Type Indicates the type of message. Messages can be any of the

following types:

New, Saved, Urgent, Private, Return Receipt

A fax icon indicates you

have received a fax

message. Click the fax

icon to view the fax in

your default tiff viewer.

Figure 4 shows how the icon for a message type can be a fax

machine indicating a fax, or a page indicating a text message in

addition to a voice message.

Caller ID/From Indicates the caller id / ANI number of the caller (if available for

external calls) or the mailbox number of who sent or forwarded the

message (if it’s an internal call).

Subject If caller id name is present, the caller id name will be assigned to

the subject field. Additionally, the subject field can be used to

assign information about the caller to the message for later review

such as their name or telephone number. To update the subject text

enter the text information the subject field and click set.

To Indicates whom the message was originally recorded for. If the

“To” says your mailbox number, it was originally recorded for

you.

Date/Time Shows the date and time the message was originally recorded.

Length Shows the length of the message in seconds for voice messages

and number of pages for fax messages.

Forward Click on the check box to forward a message to another mailbox.

After clicking on the forward check box, a window will pop up

prompting you to select whom you want to forward the message

“To” and also lets you append text with the message.

Display Saved Clicking display saved will take you from your new messages to

your saved messages. This button will only be available when you

have saved messages.

Display New While reviewing your saved messages or the trash bin you can

click “Display new” to take you back to your new messages. This

button will only be present when you have new messages.

Update Marked To delete a message, it must be marked for deletion by clicking on

the delete check box next to the message. Once a message is

marked for deletion you must click on the update marked button to

send that message to the trash bin.

Display Trash Click this message to see which messages you’ve sent to the trash

bin.

Empty Trash Clicking on the “Empty Trash” button will delete all messages

currently in the trash bin.

Undelete Marked While in the trash bin you can undelete a message if it was sent to

the trash bin by mistake. When this is done the message is sent

back to “Saved Messages”.

Message Summary

Above the buttons for “Display New”, “Display Saved”, and “Display Trash” you’ll

notice the statistics for the number of messages in the mailbox. For example, figure 3

above shows 3 new, 0 urgent, and 7 total messages in mailbox 2020.

Mailbox Settings

This page is used to modify mailbox settings (as shown in figure 5). Features for a

mailbox can be turned on and off by clicking on the appropriate check boxes or changing

the current values. Some settings are only viewable (such as directory names), and others

can be changed.

Figure 5 – Mailbox Settings

The following list explains what each setting is used for:

Extension Used to change the extension number assigned to your mailbox.

Internally, within the office your extension doesn’t normally

change. This is useful when traveling or outside the office.

Directory names This is normally assigned to a first and last name (but not limited

by two entries), you can also enter additional aliases, which will

also be used when callers dial the 411 directory.

Display name This is used to assign a textual counterpart to the name/extension

and will be shown in addition to the mailbox number when looking

at the mailbox lists.

You can listen to the

selected greeting by clicking

on the speaker icon

Do not disturb Used to toggle do not disturb on or off. When a mailbox is in do

not disturb, calls will not be transferred and will go directly to

voicemail instead.

Call Screening Used to toggle call screening on and off. When enabled, Amanda

will screen calls for you and tell you who’s calling. When your

phone rings, you can press 1 to accept (connecting the call to you)

or 2 to reject (sending the caller to voicemail).

Store Messages When enabled, the mailbox will record messages when calls are

not answered. If disabled, the mailbox will not receive messages.

Play date and time When enabled, Amanda will play the date and time a message is

recorded when retrieving messages using a telephone. Play date

and time does not apply when playing messages using a browser.

Copy messages When enabled, messages will automatically be copied to the

specified mailbox.

No answer greeting Determines what greeting is played when a mailbox is dialed and

the extension is not answered.

New Greeting name Allows a mailbox user or administrator to assign greeting names to

reflect what greetings are used for. Common greeting names would

be “day” for greeting 1 and “night” for greeting 2.

Use custom busy When enabled, Amanda will play your custom busy message when

you receive a call while you’re on the phone. You must record a

custom busy message using the telephone in order to use this

option.

Allow busy hold When enabled, callers can press * to hold for a busy extension.

When disabled, callers cannot hold when an extension is busy and

instead are forced to leave a message.

Maximum rings Controls the maximum number of times Amanda will ring the

telephone before she decides your away from your desk and

recording a message. Maximum rings only applies when Amanda

performs a supervised transfer.

Change password to Used to change the password of the mailbox to a new password.

logging into a mailbox via web browser. The default starting page

is “Messages”.

Save Click the save button after making any changes to the mailbox

settings. Changes must be saved in order for them to go into effect

on the server.

Reset Clicking reset will clear any changes made to the mailbox settings

that have not yet been saved (refreshing the screen with the current

saved values).

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