altitude HELIUM Manuel utilisateur
USE AND CARE GUIDE
THANK YOU
v.ERTE1708065.01
HELIUM 24 INCH CEILING FAN
Questions, problems, missing parts?
Before returning to the store, call, text, or email Customer Service
9 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 5 p.m., EST, Saturday.
1-833-888-FANS (3267)
www.altitudefans.com
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Visit www.altitudefans.com/install for installation video tutorials and product support
Unpacking Instructions . . . . . . . . . . . . . . . . . . . . . .
Energy Efficient Use of Ceiling Fans . . . . . . . . . .
Electrical and Structural Requirements . . . . . . .
How to Assemble Your Ceiling Fan . . . . . . . . . . .
How to Hang Your Ceiling Fan . . . . . . . . . . . . . . .
How to Wire Your Ceiling Fan. . . . . . . . . . . . . . . .
How to Install Your Canopy Housing. . . . . . . . . .
How to Operate Your Ceiling Fan . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . .
Parts List . . . . . . . . . . . . . . . . . . . . . . . . .
Exploded-View Illustration . . . . . . . . . .
Fan blade disassembly diagram . . . . .
TABLE OF CONTENTS
WARNING
1. Read your owner’s manual and safety information before installing your new fan. Review the accompanying assembly diagrams.
2. Before servicing or cleaning unit, switch power off at service panel and lock service panel disconnecting means to prevent power from
being switched on accidentally. When the service disconnecting means cannot be locked, securely fasten a warning device, such as a tag,
to the service panel.
3. Be careful of the fan and blades when cleaning, painting, or working near the fan. Always turn off the power to the ceiling fan before
servicing.
4. Do not insert anything into the fan blades while the fan is operating.
5. The appliance is not intended for use by young children or infirm persons without supervision. Young children should be supervised to
ensure that they do not play with the appliance.
ADDITIONAL SAFETY INSTRUCTIONS
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To avoid possible shock, be sure electricity is turned off
at the fuse box before wiring, and do not operate fan
without blades.
All wiring and installation procedures must satisfy
National Electrical Codes (ANSI/ NFPA 70) and Local
Codes. The
ceiling fan must be grounded as a precaution against
possible electrical shock. Electrical installation should be
made or approved by a licensed electrician.
The fan base must be securely mounted and capable of
reliably supporting at least 50 lbs. (fan and accessories
not to exceed 50 lbs. or 22.7 kgs.). See page 5 of
owner’s manual for support requirements. Consult a
qualified electrician if in doubt.
The fan must be mounted with the fan blades at least 10
feet from the floor to prevent accidental contact with the
ceiling fan.
Follow the recommended instructions for the proper
method of wiring your ceiling fan. If you do not have
adequate electrical knowledge or experience, have your
fan installed by licensed electrician.
Suitable for use with solid-state speed controls.
This fan is to be used in indoor dry or damp location
only.
For supply connections, if the conductor of a fan is
identified as a grounded conductor, then it should be
connected to a grounded conductor power supply. If the
conductor of a fan is identified as an ungrounded
conductor, then it should be connected to an unground-
ed conductor power supply. If the conductor of a fan is
identified for equipment grounding, then it should be
connected to an equipment-grounding conductor.
CAUTION: Changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
WARNING: To reduce the risk of electric shock, this fan must
be installed with a general use, isolating wall.
This product is designed to use only those parts supplied with
this product and/or accessories designated specifically for
use with this product. Using parts and/or accessories not
designated for use with this product could result in personal
injury or property damage.
To reduce the risk of personal injury, do not bend the blade
bracket (flange or blade holder) when installing the brackets,
balancing the blades, or cleaning the fan. Do not insert
foreign objects in between rotating fan blades.
To reduce the risk of personal injury, do not bend the blade
bracket (flange or blade holder) when installing the brackets,
balancing the blades, or cleaning the fan. Do not insert
foreign objects in between rotating fan blades.
Mount to an outlet box marked acceptable for fan support of
22.7 kg (50 lbs) or Less.
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ADDITIONAL SAFETY INSTRUCTIONS
WARNING: Do not operate this fan with a variable (Rheostat) wall controller or dimmer switch. Doing so could result in
damage to the ceiling fan's remote control unit.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. If the intentional radiator can be classified as a Class B digital device or
a PC peripheral, then shall include the following or equivalent:
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WARRANTY
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
For a Class A digital device, statements of 15. 105(a) must be included when appropriate for the device in question.
Contact the Customer Service Team at 1-833-888-FANS (3267) or visit WWW.ALTITUDEFANS.COM
We warrant the fan motor to be free from defects in workmanship and material present at time of shipment from the factory
for a period of lifetime after the date of purchase by the original purchaser. We also warrant the light kit, to be free from
defects in workmanship and material present at time of shipment from the factory for a period of five years after the date of
purchase by the original purchaser, excluding any glass or acrylic components and wooden blades, to be free from defects
in workmanship and material at the time of shipment from the factory for a period of two years after the date of purchase
by the original purchaser. We agree to correct such defects without charge or at our option replace with a comparable or
superior model if the product is returned. To obtain warranty service, you must present a copy of the receipt as proof of
purchase. All costs of removing and reinstalling the product are your responsibility. Damage to any part such as by
accident, misuse, improper installation or by affixing any accessories, is not covered by this warranty. Because of
varying climatic conditions this warranty does not cover any changes in brass finish, including rusting, pitting, corroding,
tarnishing or peeling. Brass finishes of this type give their longest useful life when protected from varying weather condi-
tions. A certain amount of “wobble” is normal and should not be considered a defect. Servicing performed by unauthorized
persons shall render the warranty invalid. There is no other express warranty. We hereby disclaim any and all warranties,
including but not limited to those of merchantability and fitness for a particular purpose to the extent permitted by law. The
duration of any implied warranty which cannot be disclaimed is limited to the time period as specified in the express
warranty. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply
to you. The manufacturer shall not be liable for incidental, consequential, or special damages arising out of or in
connection with product use or performance except as may otherwise be accorded by law. Some states do not allow the
exclusion of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty
gives specific legal rights, and you may also have other rights which vary from state to state. This warranty supersedes all
prior warranties. Shipping costs for any return of product as part of a claim on the warranty must be paid by the customer.
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ENERGY EFFICIENT USE OF CEILING FANS
Ceiling fan performance and energy savings
rely heavily on the proper installation and use
of the ceiling fan. Here are a few tips to ensure
efficient product performance.
Ceiling fans should be installed, or mounted, in
the middle of the room and at least 10 feet from
floor to the blade and 18 inches from wall to the
blade. If ceiling height allows, install the fan 8 -
9 feet from floor to the blade for optimal
airflow. Consult your erangroup Retailer for
optional mounting accessories.
Ceiling fans cool people, not rooms. If the room
is unoccupied, turn off the ceiling fan to save
energy.
Your new ceiling fan will require a grounded
electrical supply line of 120 volts AC, 60 HZ, 15
Amp Circuit. Electrical code requires use of a
fan-rated outlet box to support the extra weight
and motion associated with a ceiling fan. A
fan-rated box will be labeled as such and
typically supports up to a 70lbs ceiling fan.
Fan-Rated Outlet Boxes vary in ratings and
design. Ensure the ratings of your ceiling fan
outlet box meet the requirements for the ceiling
fan being installed. Figure 1, Figure 2 and
Figure 3 depicts different structural configura-
tions that may be used for mounting the outlet
box.
A 1 2-in.-deep pancake box is meant to be
screwed to a joist or block. It’s used if only one
cable is coming into the box. It is also avail-
able in a saddle-mount configuration.
A 2-1 -in.-deep box can be attached to block-
ing between joists and is roomy enough to
handle more than one cable.
Use the ceiling fan in the
clockwise direction. The airflow produced by
the ceiling fan creates a wind-chill effect,
making you “feel” cooler. Select a fan speed
that provides a comfortable breeze, lower
speeds consume less energy.
Reverse the motor and operate
the ceiling fan at low speed in the counterclock-
wise direction. This produces a gentle updraft,
which forces warm air near the ceiling down
into the occupied space. Remember to adjust
your thermostat when using your ceiling
fan-additional energy and dollar savings could
be realized with this simple step!
CEILING
2" x 4"
CEILING JOIST
OUTLET BOX
2" x 4"
CEILING JOIST
CEILING OUTLET BOX
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Paired with a deep box, this hanger is meant
to span between two joists and takes the
place of wooden blocking.
If your fan is to replace an existing light fixture,
turn electricity off at the main fuse box at this
time and remove the existing light fixture.
Angled ceiling maximum 20 angle
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WARNING:
To reduce the risk of fire, electrical shock, or
personal injury, mount fan to outlet box
marked acceptable for fan support of 22.7
kg (50 lbs) or less. Use screws supplied with
outlet box. Most outlet boxes commonly
used for support of light fixtures are not
acceptable for fan support and may need to
be replaced. Consult a qualified electrician
if in doubt.
WARNING:
Turning off wall switch is not sufficient. To
avoid possible electrical shock, be sure
electricity is turned off at the main fuse box
before wiring. All wiring must be in
accordance with National and Local codes
and the ceiling fan must be properly
grounded as a precaution against possible
electrical shock.
WARNING:
To avoid fire or shock, follow all wiring
instructions carefully. Any electrical work
not described in these instructions should be
done or approved by a licensed electrician.
WARNING:
Do not operate this fan with a variable
(Rheostat) wall controller or dimmer switch.
Doing so could result in damage to the
ceiling fan's remote control unit.
CEILING JOIST
CEILING
OUTLET BOX
NOTE: You may need a longer downrod (sold
separately) to maintain proper
clearance when installing on steep,
sloped ceiling.
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PRSTALLATION
This manual is designed to make it as easy as possible for you to assemble, install, operate and
maintain your ceiling fan
Tools Needed for Assembly (Not Included)
Wiring outlet and connectors of type required by the local code. The minium wire would be a 3-conductor
(2-wire with ground) of the following size:
Up to 50 ft.
50-100 ft.
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12
Phillips
One 1/4” blade
screwdriver
screwdriver
Wire strippers/
cutters
One stepladder
NOTE: Place the parts from the loose parts
bags in a small container to keep
them from being lost. If any parts are
missing contact your local retailer.
WARNING: Before assembling your ceiling
fan, refer to section on proper
method of wiring your fan (page
10). If you feel you do not have
enough wiring knowledge or
experience, have your fan
installed by a licensed electrician.
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For your convenience, check-off boxes are provided next to each step. As each step is completed, place
a check mark in the box. This will insure that all steps have been completed and will be helpful in finding
your place should you be interrupted.
1. Check to see that you have received the following parts:
UNPACKING INSTRUCTIONS
PACKAGE CONTENTS
NOTE: If you are uncertain of part description, refer to exploded view illustration provided on the last page of this install
manual.
WARNING: Do not install or use fan if any part is damaged or missing. This product is designed to use only those parts
supplied with this product and/or any accessories designated specifically for use with this product by erangroup.
Substitution of parts or accessories not designated for use with this product by erangroup could result in
personal injury or property damage.
Canopy Screw
Cover(1)
Motor Coupling
Cover Assembly (1)
Hanger Bracket
Assembly (1)
Motor Assembly (1)
Ceiling Canopy (1)
Hand-held Remote (1)
Battery (1)
Receiver (1)
Wire Connectors (6)
Downrod/Hanger Ball
Assembly (1)
–Downrod
–Hanger Ball
–Set Screw
–Hairpin Clip
–Clevis Pin
–Pin
Hardware Bag
Wire Connectors (6) Machine Screw(2) Wood Screw(2)
Spring Washer(4)Lock Washer(4) Flat Washer(4) Bandage(2)
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☐Remove the hanger ball portion from the downrod/
hanger ball assembly by loosening the set screw in the
hanger ball until the ball falls freely down the downrod.
Remove the pin from the downrod, then remove the
hanger ball. Retain the pin and hanger ball for
reinstallation in Step 6. (Figure 1)
☐Remove the hairpin clip and clevis pin from the
bottom of the downrod. Retain the pin and clip for
reinstallation in Step 4. (Figure 2)
☐Loosen the two set screws in the downrod support of
the motor assembly. Route the black, white and blue
wires through the downrod. (Figure 3)
☐Thread downrod into the downrod support on top of
the motor. Install the clevis pin by aligning the holes
in the downrod support with holes in the downrod.
Secure clevis pin with hairpin clip. Tighten the two set
screws with in the downrod support. (Figure 4)
☐Route wires through motor coupling cover, canopy
screw cover and ceiling canopy. (Figure 5)
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WARNING:
It is critical that the clevis pin in the downrod
support is properly installed and the set
screws are securely tightened.
Figure 3
Figure 4
Figure 5
☐Reinstall the hanger ball on the downrod as follows.
Route the black, white and blue wires through the
hanger ball. Position the pin through the two holes in
the downrod and align the hanger ball so the pin is
captured in the groove in the top of the hanger ball.
Pull the hanger ball up tight against the pin. Securely
tighten the set screw in the hanger ball. A loose set
screw could create fan wobble. (Figure 6)
☐Cut off excess lead wire approximately 6 to 9 inches
above top of the downrod. Strip insulation off 1/2 inch
from the end of each lead wire. (Figure 7)
☐Remove one of the two shoulder screws in the
hanger bracket and retain the screw for later. Loosen
the second shoulder screw without fully removing it.
(Figure 8)
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CAUTION:
All set screws must be checked, and retightened
where necessary before installation.
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Remove one
screw
and retain
Loosen
second screw
without
removing
Securely
tighten the set screw
in the hanger ball
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10
NOTE:
If you are not sure if the outlet box is grounded,
contact a licensed electrician for advice, as it must be
grounded for safe operation.
WARNING:
To avoid possible re or shock, be sure
electricity is turned off at the main fuse box
before hanging. (Figure 1)
WARNING:
The fan must be hung with at least 10’ of
clearance from floor to ceiling fan. (Figure 2)
WARNING:
The outlet box must be securely anchored.
Hanger bracket must seat rmly against
outlet box. If the outlet box is recessed,
remove wall board until bracket contacts
box. If bracket and /or outlet box are not
securely attached, the fan could wobble or
fall.
WARNING:
Failure to seat tab in groove could cause
damage to electrical wires and possible
shock or re hazard.
WARNING:
To avoid possible shock, do not pinch wires
between the hanger ball assembly and the
hanger bracket.
☐Securely attach the hanger bracket to the outlet box
using the outlet box screws and washers supplied with
the outlet box. (Figure 3)
☐Carefully lift the fan and seat the downrod/hanger ball
assembly onto the hanger bracket that was just
attached to the outlet box. Be sure the groove in the ball
is lined up with tab on the hanger bracket. (Figure 4)
This fan is intended for standard and angled mounting
options only. Closemount and flushmount options are
not available. For angled ceilings, note the angle can
be no more than 19°.
HOW TO HANG YOUR CEILING FAN
Figure 3
Outlet Box
Hanger
Bracket
Screw (2)
Supplied with
Outlet Box
Tab
Flat Washer(2)
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