Alcatel Advanced Reflexes Manuel utilisateur

ARCHITECTS OF AN INTERNET WORLD

Alcatel Advanced Reflexes™

Alcatel OmniPCX Office

Operator station

how

This guide describes the services offered by the Alcatel Advanced Reflexes

operator station (OS) connected to an Alcatel OmniPCX Office system.

This guide covers the specific functions of the Alcatel Advanced Reflexes operator

station (consult the station user manual for a decsription of the other services) :

· restricted service,

· reserving a group of outside lines for exclusive operator use,

· diverting operator calls to another number,

· broadcasting background music on the external loudspeaker,

· answering a night call,

· programming.

The operator station receives incoming calls and routes them to the appropriate

extensions within the system.

Depending on the amount of traffic handled, your system can have one or more

operator stations:

grouped: all stations ring simultaneously,

assigned to specific time periods: only stations currently operational will

ring.

This option is set up by your installation technician.

How to use this guide ?

how

You have an Alcatel Advanced Reflexes digital telephone. The large display,

navigator and alphabetic keypad will help you use your telephone easily and make

optimum use of the many functions offered.

These symbols can be supplemented by small icons or text. All default or

customized function codes are given in the table of codes in the appended sheet.

•Actions •Keypad

Lift receiver. Numeric keypad.

Hang up. Alphabetic keypad.

Description of an action

or context.

Specific key on numeric

keypad.

•Navigator •Audio keys

Move the navigation key

up, down, to the left or

to the right.

Loudspeaker.

Hands free.

•Display and display keys Adjustment “reduce”.

Adjustment “increase”.

Partial view of display. •Other fixed keys

Display key. Fixed key.

•Programmable keys and icons MENU key

Line key. •Other symbols used

Icon corresponding to

key.

Alternative to action

sequence.

Key programmed by

technician to access

service.

Important informations

Smith John

Contents

Toc

Getting to know your telephone . . . . . . . . . . . p.6

1. Operator station (OS) functions . . . . . . . . . . . p.8

1.1 Setting restricted service . . . . . . . . . . . . . . . . . . . . . . . . p.8

1.2 Reserving a group of lines. . . . . . . . . . . . . . . . . . . . . . . . p.9

1.3 Manually diverting operator calls to another number . . p.10

1.4 Broadcasting background music on the external loud-

speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

1.5 Answering a night call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11

1.6 Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

1.7 When you return, consult your general voice mailbox . p.13

2. Programming functions . . . . . . . . . . . . . . . . . . p.14

2.1 Accessing programming . . . . . . . . . . . . . . . . . . . . . . . . . p.14

2.2 Programming system directory (ComSpD) . . . . . . . . . . p.14

2.3 Programming date and time (Clock) . . . . . . . . . . . . . . . p.15

3. Setting various subscriber telephone

parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16

3.1 Accessing the subscriber function . . . . . . . . . . . . . . . . . p.16

3.2 Subscriber name (Name) . . . . . . . . . . . . . . . . . . . . . . . . p.16

3.3 Resetting a subscriber password (ResCod) . . . . . . . . . . p.17

3.4 Subscriber display language (Lang) . . . . . . . . . . . . . . . . . p.17

3.5 Subscriber personal directory (PerSPD) . . . . . . . . . . . . p.17

3.6 Subscriber discrimination criteria (Barrng) . . . . . . . . . . p.18

Contents

4. Complementary 'Expert' funtions . . . . . . . . . . p.19

4.1 Accessing the "Expert" function . . . . . . . . . . . . . . . . . . . p.19

4.2 Table of business codes (Accoun) . . . . . . . . . . . . . . . . . p.19

4.3 Direct numbers of extensions (PubNum) . . . . . . . . . . . p.20

4.4 Greeting and holding messages (MOH) . . . . . . . . . . . . . p.21

4.5 DECT cordless telephones . . . . . . . . . . . . . . . . . . . . . . . p.24

4.6 Changing the operator password (Passwd) . . . . . . . . . . p.25

4.7 Resetting the system (RstSys). . . . . . . . . . . . . . . . . . . . . p.26

4.8 Voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27

4.9 Software licence agreements . . . . . . . . . . . . . . . . . . . . . p.31

Guarantee and clauses . . . . . . . . . . . . . . . . . . . p.32

Getting to know your telephone

Telephone



Navigator

Lets you browse through several pages of

the display and select a line (the bottom line

is implicitly active).

Top line

page Next page

Bottom line



Guide key

This key lets you:

•obtain information about the

telephone

•program the keys

Mute key

so that your

correspondent can no

longer hear you.



Alphabetic keypad

Protected by a flap, used for call by

name, message service and pro-

gramming. You have a self-adhe-

sive 'Memo' label to stick inside the

flap.



Audio keys

Loudspeaker:

to share a conversation

to reduce loud-

speaker or re-

ceiver volume

to increase loud-

speaker or re-

ceiver volume

Hands free:

to make or answer a call without

lifting the receiver



Three-colour indicator light

The indicator light on your terminal enables you to monitor

statuses (colours and/or flashing):

Flashing green

: message received (voice or screen) or call

memory.

Orange fixed

: indicates traffic overload level 1 (1 is calls o

Flashing orange

: terminal on test.

Red fixed

: indicates traffic overload level 2 (call unanswered

on hold exceeds number of operator stations).

Flashing red

: several low priority system messages present

indicating a system hardware fault.



Programmable keys and icons

To make a call, activate a service or manage your calls.

Icons are associated with each of these keys:

Line icons : Function ic

Incoming call (flashing). Fun

Call in progress. Fun

Call on hold. Ter

Call on common hold.

Preprogrammed function keys:

Internal or outside line key.

Lines 1 to 15: Outside line key on your system.

Divert your calls to another terminal.

Access the various mail services.

Access your personal directory.

Group supervision.

Normal or restricted mode.

Make an ISDN call.

Transfer call to another terminal.

Some other keys can be programmed by your install

tion of your requirements:

Key which must be programmed by your installatio

Trunk 1

Hang-up key

To terminate a call or

programming.

Telephone

s of

line



Guide key

This key lets you:

•obtain information about the

telephone

•program the keys



Alphabetic keypad

Protected by a flap, used for call by

name, message service and pro-

gramming. You have a self-adhe-

sive 'Memo' label to stick inside the

flap.

to increase loud-

speaker or re-

ceiver volume

ithout



Three-colour indicator light

The indicator light on your terminal enables you to monitor the system. The light has five possible

statuses (colours and/or flashing):

Flashing green

: message received (voice or screen) or call received in the “ calls received ”

memory.

Orange fixed

: indicates traffic overload level 1 (1 is calls on hold).

Flashing orange

: terminal on test.

Red fixed

: indicates traffic overload level 2 (call unanswered within 20 seconds or number of calls

on hold exceeds number of operator stations).

Flashing red

: several low priority system messages present or one very serious system message

indicating a system hardware fault.



Programmable keys and icons

To make a call, activate a service or manage your calls.

Icons are associated with each of these keys:

Line icons : Function icons :

Incoming call (flashing). Function active.

Call in progress. Function requiring action.

Call on hold. Terminal or line busy.

Call on common hold.

Preprogrammed function keys:

Internal or outside line key.

Lines 1 to 15: Outside line key on your system.

Divert your calls to another terminal.

Access the various mail services.

Access your personal directory.

Group supervision.

Normal or restricted mode.

Make an ISDN call.

Transfer call to another terminal.

Some other keys can be programmed by your installation technician as a func-

tion of your requirements:

Key which must be programmed by your installation technician to access a service.

Trunk 1

Operator station (OS) functions

Other

1.1 Setting restricted service

This function sets the system to restricted service:

All incoming calls are directed to a general ring or a programmed number:

display and tone indicate service

active

“Normal/

Restr” fixed

key

operator

password (by

default

HELP1954 )

“Normal/Restr”

key icon indicates

service active

To restore normal service, repeat operation.

If an outside number has been entered by the installation

technician, selection of restricted service will automatically

divert calls received by the operator to the defined outside

number.

Operator station (OS) functions

1.2 Reserving a group of lines

For maximum availability of the operator station, thus assuring optimum reception

of incoming calls, a group of outside lines can be reserved which will only be

available to the operator station(s):

display and tone indicate service

active

“Reserved

TGp”

programmed key

operator

password (by

default

HELP1954 )

“Reserved TGp”

key icon indicates

service active

To cancel the line reservation, repeat operation.

1.3 anually diverting operator calls to another number

During a period of absence, the operator can divert all calls received (incoming

calls and internals calls dialling 9) to another number:

1.4 Broadcasting background music on the external

loudspeaker

“Att.Div”

programmed key

enter the number

of the terminal to

receive the

message

operator

password (by

default

HELP1954 )

display and tone indicate service active

“Att.Div” key icon

indicates service

active

To cancel the line reservation, repeat operation.

display and tone indicate service

active

“Bkg.Music”

programmed key

operator

password (by

default

HELP1954 )

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