Alcatel A10 Manuel technique

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L2 Repair Document TCTMobile Limited

Rev. Page

Cocktail

A10

4301

onetouch 995

onetouch 996

onetouch 995A

onetouch 995S

Note: this manual is non-contractual and TCT can modify it without prior notice the characteristics

of described equipments.

1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 1/37

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L2 Repair Document TCTMobile Limited

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1.7 2012-07-24 Remove tool “AOSP” instruction and

replace it tool “SUGAR” Fisherman Ella Huzhili

1.6 2012-07-04

Updated SPL for onetouch 996 and

onetouch 996 NFC function trouble

shooting Fisherman Ella Huzhili

Rev. Date Modification description Prepared By Checked By Approved By

1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 2/37

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1. Level2 repair process

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2. Warranty Check and Visual Inspection

2.1. Warranty confirmation of L1:

1) IMEI label check:

a) The IMEI number must be the same with the one on the IMEI label. If not, it’s out of warranty

policy

b) IMEI label should not be

Removed

Scratched

Unreadable

Un-approved or un-provided by Alcatel.

2) Humidity sticker: Liquid detection on humidity sticker.

2.2. Visual mechanical check

1) Corrosion

Corrosion on the USB connector, SIM connector, and other metal surface

2) Hole (diameter > 1mm)

Holes on any surface, including the front casing, furnished frame, battery cover, touch Lens,

keypad…

3) Bump

Bumps (diameter > 1mm) on any surface, including front casing, decorate frame, battery

cover, touch Lens, keypad, etc.

4) Scratch

Scratches (length > 3mm) on any surface, including the front casing, decorate frame, battery

cover, touch Lens, keypad, etc.

5) Distortion

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Bend, twisted or crushed on the h/s, cover/casing or connectors, etc.

6) Broken

Touch broken, casing/cover broken, etc.

7) Dropped

Keypad torn, touch lens, connectors dropped, etc.

8) Gap

External physical damage relating to abnormal use, like front case and frame opened

9) Others

Damage caused by disassembly ,wrong part assembly, lost of components

Use in abnormal environment like high temperature cause plastic melts

3. Pretest

1) Check that the SIM card is set correctly.

2) Insert the battery.

3) Power on the cell phone.

4) If the cell phone can not power on, visually check the condition of the battery connector. Replace it if

necessary. ( refer to paragraph 2.4 for battery test).

5) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with

dedicated SIM card. Use the correct SIM card.

6) Enter the phone code if necessary.

7) If power on, test step by step with the auto test code:

8) Press *#2886# in dial screen and select “AUTO” or “MANU” to start testing

if one of the test item failed, it will retest from the first one

Traceability test

i. Screen will display PT1:1-00-255; PT2:0-FF-??? ; BW:0-FF-??? ; MMI:0 ; FT1:0-FF-???

ii. Select “Pass” to continue.

LCD test.

i. Screen will display Red/Green/Blue three color bars.

ii. Select “Pass” to continue.

iii. Screen will turn black.

iv. Select “Pass” to continue.

v. Screen will display with gray bars ,the back light become week from bottom to top.

vi. Select “Pass” to continue.

vii. Screen will display white backlight.

viii. Select “Pass” to continue.

Battery temperature test.

i. Screen display OK and the temperature.

ii. Select “Pass” to continue.

Keypad test.

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i. Press hard (Vol up & Vol down) or touch icon (Menu&Home&Search&Back), the icon on the

screen will disappear.

ii. Select “Pass” to continue.

LCD backlight test.

i. LCD backlight will flash with three times.

ii. Select “Pass” to continue.

Key backlight test.

i. Touch key backlight will flash with three times.

ii. Select “Pass” to continue

Vibrator test.

i. Vibrator with vibrating.

ii. Select “Pass” to continue after vibrating stopped.

Front camera test.

i. Scenery capture by front camera will display on the screen.

ii. Select “Pass” to continue

Main camera test

i. Scenery capture by main camera will display on the screen.

ii. Select “Pass” to continue

Receiver test.

i. Screen will display “Receiver discrete test” and handset will sound di-di-di-di.

ii. Select “Pass” to continue

Speaker test.

i. Melody can be heard.

ii. Select “Pass” to continue.

Mic-Receiver loop test.

i. Loop sound can be heard

ii. Select “Pass” to continue.

SIM card test.

i. Insert SIM card, it can be detected by handset.

ii. Select “Pass” to continue.

Memory card test

i. When test pass, screen will display SD test OK.

ii. Select “Pass” to continue.

USB test

i. Plug and remove the USB cable according to prompt. Handset will display OK.

ii. Select “Pass” to continue.

Headset test

i. Plug headset when handset prompts and screen will display “OK”.

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1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 8/37

ii. Melody can be heard on left earphone when screen displays “Headset left discrete test”

iii. Select “Pass” to continue.

iv. Melody can be heard on right earphone when screen displays “Headset right discrete test”

v. Select “Pass” to continue.

vi. Screen will display “Headset Mic loop”.

vii. After heard the loop sound , select “Pass” to continue.

viii. Screen will prompt remove the headset. When headset removed screen will display “OK”.

FM radio test.

i. Plug in the headset when handset prompts.

ii. Radio can be heard.

iii. Remove it when screen prompts “Please remove the headset”.

iv. Screen will display “OK”.

v. Select “Pass” to continue.

Bluetooth test.

i. Handset will detect the access point and display “OK” and MAC address.

ii. Select “Pass” to continue

WIFI test.

i. Handset will detect the WIFI network and display “OK” and WIFI information.

ii. Select “Pass” to continue.

G-sensor test.

i. Screen will display “put the handset face up and towards up”, follow this prompt screen will

display left arrow, right arrow and down arrow.

ii. Select “Pass” to continue.

Compass test.

i. Screen will display compass and arrow always point north.

ii. Select “Pass” to continue.

Light-sensor test.

i. Handset will detect the ambient light. The lightness data will change when put something

close to the sensor on the left top corner.

ii. Select “Pass” to continue.

Proximity-sensor test.

i. Follow handset prompt to shadow the sensor on the left top corner from far to near and from

near to far, the relevant data will change that displayed on the screen.

ii. Select “Pass” to continue.

GPS test.

i. Satellite will be detected if subscribe the service.

ii. Select “Pass” to continue.

HDMI test.

i. Screen will display “HDMI service on”

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ii. Select “Pass” to continue

Camera LED test.

i. The LED beside the main camera will turn on.

ii. Select “Pass” to continue.

Call test.

i. Handset will display dialing interface.

ii. Select “Pass” to continue

Network settings test.

i. Screen will display Mobile network settings

4. Online software update

It is authorized to download software in level1 repair center for the handset which needs to update.

The “SUGAR QCT_SP Vx.x.x” is an application that supports this activity. Handset Software can be

downloaded from TS website https://css.tclmobile.cn/

4.1. Equipments

A handset with full charged battery.

<SUGAR QCT_SP V.x.x.x >

<Cocktail_Driver_2012_03_29>

PC with windows system.

End user USB cable.

4.2. Handset driver installation

1) How to download the driver. Login “CocktailÆtools for android”Æ”Driver” at CSS web.

1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 9/37

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Step 2: Separate the decorate frame.

Step3: Disconnect connector and button

Step4: Remove PCBA

1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 20/37

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L2 Repair Document TCTMobile Limited

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Step 5: Remove speaker1

Step 6: Remove speaker1 metal mask

Step 7：Separate LCD.

Step 8: Remove main camera.

1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 21/37

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