Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to ensure reliable
performance in the unusual and demanding conditions typical of industrial environments.
Whether your new Advantech equipment is destined for the laboratory or the factory floor, you
can be assured that your product will provide the reliability and ease of operation for which the
name Advantech has come to be known. Your satisfaction is our number one concern. Here is a
guide to Advantech’s customer services. To ensure you get the full benefit of our services, please
follow the instructions below carefully.
Technical Support
We want you to get the maximum performance from your products. So if you run into technical
difficulties, we are here to help. For most frequently asked questions you can easily find answers
in your product documentation. These answers are normally a lot more detailed than the ones we
can give over the phone. Please consult this manual first. If you still cannot find the answer,
gather all the information or questions that apply to your problem and, with the product close at
hand, call your dealer. Our dealers are well trained and ready to give you the support you need to
get the most from your Advantech products. In fact, most problems reported are minor and are
able to be easily solved over the phone. In addition, free technical support is available from
Advantech engineers every business day. We are always ready to give advice on application
requirements or specific information on the installation and operation of any of our products.
Product Warranty
Advantech warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase. This warranty
does not apply to any products which have been repaired or altered by other than repair
personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or
improper installation. Advantech assumes no liability as a consequence of such events under the
terms of this Warranty. Because of Advantech’s high quality-control standards and rigorous
testing, most of our customers never need to use our repair service. If an Advantech product ever
does prove defective, it will be repaired or replaced at no charge during the warranty period. For
out-of-warranty repairs, you will be billed according to the cost of replacement materials, service
time and freight. Please consult your dealer for more details.
