Acer Extensa 4220 Manuel utilisateur

Acer

Travelmate 4720/4320

Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the ACER/CSD web; for more information,

please refer to http://csd.acer.com.tw

SG_TM4720_4320_Book.book Page i Friday, April 20, 2007 11 14 AM

Revision History

Please refer to the table below for the updates made on Travelmate 4720/4320 service guide.

Date Chapter Updates

SG_TM4720_4320_Book.book Page ii Friday, April 20, 2007 11 14 AM

iii

transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in

any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without

the prior written permission of Acer Incorporated.

SG_TM4720_4320_Book.book Page iii Friday, April 20, 2007 11 14 AM

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular

purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the

programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its

dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.

Intel is a registered trademark of Intel Corporation.

Core Duo and Core 2 Duo are trademarks of Intel Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

SG_TM4720_4320_Book.book Page iv Friday, April 20, 2007 11 14 AM

Conventions

The following conventions are used in this manual:

SCREEN

MESSAGES

Denotes actual messages that appear on screen.

NOTE Gives bits and pieces of additional information related to the current topic.

WARNING Alerts you to any damage that might result from doing or not doing specific

actions.

CAUTION Gives precautionary measures to avoid possible hardware or software

problems.

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

procedures.

SG_TM4720_4320_Book.book Page v Friday, April 20, 2007 11 14 AM

Preface

Before using this information and the product it supports, please read the following general information.

1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION

decided for Acer's "global" product offering. To better fit local market requirements and enhance product

competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.

add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered

in this generic service guide. In such cases, please contact your regional offices or the responsible

personnel/channel to provide you with further technical details.

2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information

available on your regional web or channel. If, for whatever reason, a part number change is made, it will

not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer

office may have a DIFFERENT part number code to those given in the FRU list of this printed Service

Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and

service of customer machines.

SG_TM4720_4320_Book.book Page vi Friday, April 20, 2007 11 14 AM

vii

Chapter 1 System Specification 1

Features 1

Your Acer Notebook Tour 4

Front View 4

Closed Front View 5

Left View 6

Right View 6

Rear Panel 7

Bottom Panel 7

Indicators 8

Easy-launch Buttons 9

Productivity Keys 10

Touchpad 11

Touchpad Basics 11

Using the Keyboard 13

Lock Keys and Embedded Numeric Keypad 13

Windows Keys 14

Hotkeys 15

Special Keys 16

Acer Empowering Technology 17

Empowering Technology Password 17

Acer eNet Management 18

Acer ePower Management 20

Acer ePresentation Management 22

Acer eDataSecurity Management 23

Acer eLock Management 24

Acer eRecovery Management 25

Acer eSettings Management 26

Windows Mobility Center 27

Using the System Utilities 28

Acer BiopProtect (for selected models) 28

Acer GridVista (dual-display compatible) 29

Launch Manager 30

Norton Internet Security 30

NTI Shadow 31

Hardware Specifications and Configurations 32

Chapter 2 System Utilities 39

BIOS Setup Utility 39

Entering BIOS Setup 39

BIOS Setup Primary Menus 39

BIOS Setup Navigation Keys 39

Information Menu 40

Main Menu 41

Advanced Menu 42

Security Menu 43

Boot Menu 45

Exit Menu 46

Table of Contents

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viii

Chapter 3 Machine Disassembly and Replacement 47

Disassembly Requirements 47

General Information 48

Pre-disassembly Instructions 48

Disassembly Process 49

External Module Disassembly Process 50

External Modules Disassembly Flowchart 50

Removing the Battery Pack 51

Removing the SD Dummy Card 51

Removing the Express Dummy Card 52

Removing the Lower Cover 53

Removing the DIMM 53

Removing the WLAN Board Modules 54

Removing the Hard Disk Drive Module 55

Removing the Optical Drive Module 57

Main Unit Disassembly Process 59

Main Unit Disassembly Flowchart 59

Removing the Fan Module 60

Removing the CPU Heatsink Module 61

Removing the CPU 62

Removing the Middle Cover 63

Removing the Keyboard 64

Removing the LCD Module 67

Separating the Upper Case from the Lower Case 70

Removing the Touchpad Board Module 71

Removing the Fingerprint Board 73

Removing the LED Indicators Board 74

Remove the Daughter Board 75

Removing the Mainboard 77

Removing the Modem Board 78

Removing the Bluetooth Board 79

Removing the Speaker Modules 80

LCD Module Disassembly Process 82

LCD Module Disassembly Flowchart 82

Removing the LCD Bezel 83

Removing the Inverter Board 84

Removing the LCD with Brackets 85

Removing the LCD Brackets 87

Removing the LCD Module Hinges 89

Removing the Antennas 90

Removing the Microphone 91

Chapter 4 Troubleshooting 93

System Check Procedures 94

External CD/DVD-ROM Drive Check 94

Keyboard or Auxiliary Input Device Check 94

Memory Check 94

Power System Check 95

Touchpad Check 96

Power-On Self-Test (POST) Error Message 97

Index of Error Messages 98

Phoenix BIOS Beep Codes 100

Index of Symptom-to-FRU Error Message 104

Intermittent Problems 108

Undetermined Problems 109

SG_TM4720_4320_Book.book Page viii Friday, April 20, 2007 11 14 AM

Chapter 5 System Block Diagram and Connector Locations 111

System Block Diagram 111

Board Layout 112

Top and Bottom View 112

Chapter 6 FRU (Field Replaceable Unit) List 117

Travelmate 4720/4320 Exploded Diagram 118

Travelmate 4720/4320 130

Appendix A Model Definition and Configuration 130

Appendix B Test Compatible Components 133

Microsoft® Windows® Vista™ Environment Test 134

Appendix C Online Support Information 135

SG_TM4720_4320_Book.book Page ix Friday, April 20, 2007 11 14 AM

SG_TM4720_4320_Book.book Page x Friday, April 20, 2007 11 14 AM

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